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About the Role
As an Operations Manager, you will partner with the Australia leadership team, driving strategic planning, operational rigor, and execution to scale the business. This role translates organizational priorities into action across all functions.
Responsibilities
- Design, plan, execute, and assess key strategic initiatives, developing project frameworks, defining success metrics, coordinating cross-functional stakeholders, managing timelines and resources, and delivering actionable insights and recommendations to drive continuous improvement and organizational impact.
- Identify bottlenecks and operational challenges across the business and implement scalable process, technology, and AI solutions that improve execution and business outcomes.
- Develop and maintain reporting, dashboards, and operational reviews that drive accountability and informed decision-making across the organization.
- Support the end-to-end event planning and logistics for internal and external events, including meetings, offsites, conferences, community events, and team gatherings.
- Support day-to-day operational needs that enable leaders and teams to perform at their best.
Requirements
- 5+ years of experience in business operations, strategy, or chief of staff roles
- Ideally in a high-growth tech or marketplace environment
Skills
- Strong strategic thinking
- Strong analytical thinking
- Ability to build business cases behind recommendations
- Exceptional execution
- Project management
- Ability to drive complex, cross-functional initiatives to completion
- Operational builder mindset
- Ability to design scalable systems, playbooks, and processes
- Data fluency
- Ability to pull, interrogate, and draw conclusions from data
- AI tools proficiency
- Discretion
- Sound judgment
- Professionalism in handling sensitive information
Location
- Sydney, Australia (within commuting distance)
Work Type
- Remote co-located
- Flexible (work from home or global office hubs)
Experience Level
- 5+ years of experience
About the Company
- Whatnot is the largest livestream shopping platform in North America and Europe.
- Enables buying, selling, and discovering items like trading cards, fashion, electronics, or live plants.
- Sellers are building real businesses across hundreds of categories.
- Building live commerce at a scale never done in the West, shaping a new industry.
- Remote co-located team inspired by values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
- Moves fast, stays close to users, and focuses on high-impact work.
- One of the fastest growing marketplaces.
- Named the #1 Best Startup Employer in America by Forbes.
- Enables anyone to turn their passion into a business and bring people together through commerce.
Equal Opportunity
- Whatnot is an Equal Opportunity Employer.
- Values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
- Believes work is better and company culture improved by encouraging, supporting, and respecting diverse skills and experiences represented within the workforce.