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About the Role

Manage a portfolio of residential properties efficiently and effectively, providing high-level customer service to residents and owners, while adhering to safety, quality, and operational standards.

Responsibilities

• Contribute to team objectives.
• Accept shared responsibility and ownership of projects.
• Involve others in decision-making and seek consensus.
• Respect and tolerate individual differences.
• Acknowledge and resolve conflict openly.
• Supervise and manage administrative and operational property staff.
• Ensure effective staff performance management.
• Maintain high customer service for residents and owners.
• Communicate effectively with residents and external parties.
• Promptly and thoroughly address concerns.
• Manage resident functions to build and maintain goodwill.
• Focus on resident retention.
• Handle resident and owner complaints promptly and appropriately.
• Monitor timely rent collection and reconciliation.
• Ensure adherence to relevant rent collection statutes.
• Communicate with residents regarding rent collections.
• Organize resident eviction processes as needed.
• Code and approve invoices from suppliers and contractors.
• Review and approve rental applications.
• Ensure accurate and up-to-date Management Reports (Accounts Receivable, Accounts Payable, variances, monthly inspection reports).
• Prepare yearly property budgets.
• Adhere to SKPM’s property management standards (legislative, compliance, safety, emergency response).
• Conduct pre-inspection and vacate inspection of units, noting deficiencies and preparing building reports.
• Schedule maintenance work.
• Develop scope of work for service contracts, negotiate pricing, and prepare paperwork.
• Place service calls with contractors.
• Coordinate contracted work.
• Conduct weekly/monthly common area inspections and rectify deficiencies.
• Lead the Residential Property Management Team supportively.
• Propose improvements for property management processes or procedures.
• Report to the Vice President of Residential Operations.
• Cooperate with other Residential Property Managers and the Residential Property Accountant.

Requirements

• Minimum High School diploma (Grade 12/13).
• Ability to read and write English fluently.
• Ability to accurately perform intermediate mathematical functions.
• Ability to understand and perform property management software functions.
• Minimum three years of experience in residential property management or a related field.
• Valid driver license.
• Willingness to be on call.
• Ability to work irregular hours.

Skills

• Supports values of Honesty, Integrity, Respect, Trust.
• Solid management and leadership skills.
• Proven ability to motivate and train staff.
• Excellent communication and relationship building competencies.
• Open to change and seeks process improvements.
• Strong administrative and organizational skills.
• Strong time management skills.
• Proficient with computers and software.
• Professional image.
• Strong customer service orientation.
• Motivated for continuous learning and growth.
• Knowledge of on-site maintenance requirements, including vendor and contract management.
• Excellent negotiating skills.
• High stress tolerance.

Experience Level

• Minimum three years of experience in residential property management or a related field.

Education Level

• Minimum High School diploma (Grade 12/13).
• College Degree (preferred).
• Industry Designation (preferred).

About the Company

• Sterling Karamar Property Management.

Equal Opportunity

• Sterling Karamar Property Management values diversity in the workforce.
• Equal opportunity employer.
• Welcomes and encourages applications from people with disabilities.
• Offers reasonable accommodation upon request for candidates in the selection process.