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Responsibilities

• Ensure a high level of customer service for assigned departments.
• Oversee day-to-day operations.
• Train and communicate policies and procedures to department associates daily (e.g., SKU, pricing, printing signs/labels, RF unit operation).
• Complete merchandise ordering and replenishment.
• Supervise a team within assigned departments, ensuring cross-functional collaboration.
• Ensure all associates execute the GT System (policies, procedures, standards).
• Take appropriate action and provide recommendations based on area analysis.
• Lead merchandising activities.
• Follow best practices for receiving and processing merchandise.
• Prepare and participate in inventory management activities (e.g., cycle counts).
• Provide input to the Store Owner/Manager for scheduling and quantification.
• Resolve customer complaints quickly and professionally.
• Open and close the store on a rotating basis.
• Actively engage with the store’s local community.
• Support the store owner/manager on additional tasks and projects.
• Ensure health and safety policies and guidelines are followed.
• Ensure the checkout work area is kept clean and organized.
• Ensure Loss Prevention best practices are followed.
• Ensure compliance with all policies when selling tobacco and lottery.

Requirements

• Proven motivator and team leader.
• Ability to work independently and collaboratively.
• Effective customer service, communication, and interpersonal skills (with employees, customers, vendors, and third parties).
• Exceptional planning and organizational skills.
• Strong merchandising and analytical skills.
• Ability to stand and/or walk.
• Ability to bend, twist, and squat.
• Ability to lift and/or move up to 18 kg (40 lbs.).
• Ability to perform tasks involving firm grasping.
• Ability to perform repetitive tasks requiring a range of hand motions.
• Ability to reach above shoulder height and below waist level.

Skills

• Motivation
• Team leadership
• Independent work
• Teamwork
• Customer service
• Communication
• Interpersonal skills
• Planning
• Organizational skills
• Merchandising
• Analytical skills

Location

• 370 Welton Street, Sydney, Nova Scotia, B1P 5S4

Work Type

• Full-time
• Day shifts
• Two evenings per week
• Alternating weekends
• 35-40 hours weekly

Experience Level

• 1-3 years retail management experience
• Equivalent Giant Tiger keyholder experience

Salary/Compensations

• Competitive compensation based on experience, skills, and internal equity.
• Annual profit-sharing bonus opportunity based on store performance.

Benefits

• Flexible, cost-shared health and dental benefits plan (available after 3 months of full-time work).
• Annual paid time off, including personal and vacation days.
• Career growth opportunities with internal promotion, coaching, training, and support.
• Store discount: 20% off children’s, men’s, and ladies’ apparel and footwear.
• Store discount: 10% off health and beauty, grocery, toys, housewares, and eCommerce purchases.

About the Company

• Mission: help Canadians save more every day.
• Canadian institution rooted in communities.
• Built on 60+ years of success.
• Store teams ensure great customer experience and product availability at the right price.
• Proud to be Canadian and support communities across Canada.

Equal Opportunity

• Giant Tiger is an equal opportunity employer committed to fair employment practices.
• Support and accommodation provided in recruitment processes to all applicants.
• Contact careers@gianttiger.com for accommodation needs during interviews.
• Does not sponsor work permits.
• Candidates must be legally authorized to work in Canada and maintain authorization for employment duration.