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About the Role

Serve as the operational backbone for engineering and product teams, connecting technical leads, stakeholders, and cross-functional partners. Ensure productive meetings, documented decisions, preserved knowledge, and seamless communication.

Responsibilities

• Attend and facilitate lead and cross-functional meetings.
• Capture accurate meeting minutes, including decisions, action items, owners, and deadlines.
• Distribute meeting summaries to stakeholders within 24 hours.
• Maintain a structured archive of meeting notes for reference.
• Prepare meeting agendas in collaboration with meeting owners.
• Create presentations for leadership reviews, sprint demos, and program updates.
• Author and maintain documentation in the team knowledge base (e.g., Confluence, Notion).
• Translate complex technical concepts into accessible documentation.
• Develop and update runbooks, process guides, onboarding documents, and project wikis.
• Ensure knowledge base articles are accurate, up-to-date, and discoverable.
• Draft and send stakeholder emails for testing completion, milestone achievements, and status updates.
• Coordinate with QA, engineering, and product teams for accurate status communication.
• Manage communication cadence to keep stakeholders informed.
• Follow up on open action items and escalate blockers to program leads.
• Maintain stakeholder distribution lists for targeted communications.
• Track program milestones, timelines, and dependencies.
• Identify and proactively surface risks to leadership.
• Support sprint planning, retrospectives, and quarterly planning.
• Assist in managing project tracking tools (e.g., Jira, Asana, Linear).

Requirements

• 2–5 years of experience in program management, technical coordination, or a similar role.
• Exceptional written and verbal communication skills.
• Strong ability to synthesize complex discussions into clear, actionable summaries.
• Proficiency with documentation tools (Confluence, Notion, Google Docs).
• Experience with presentation tools (PowerPoint, Google Slides, Keynote).
• Highly organized with strong attention to detail and follow-through.
• Comfortable working in a fast-paced technical environment.

Skills

• Familiarity with software development lifecycle (SDLC) and agile methodologies.
• Experience with project tracking tools (Jira, Asana, Linear).
• Exposure to QA/testing processes and terminology.
• Background in a technical domain (engineering, product, or data).
• PMP, PMI-ACP, or CSM certification.

Location

• Denver CO

Work Type

• Onsite

Experience Level

• 2-5 years of experience

About the Company

• TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, a large Canadian telecommunications provider.
• Designs and delivers transformative customer experiences using cutting-edge technology, agile thinking, and a people-first culture.
• Global team across North America, South America, Central America, Europe, Africa, and APAC.
• Offers end-to-end expertise in Web, Mobile & Digital Marketing, Enterprise AI, Customer Care AI & Technology, and Enterprise Technology Modernization.
• Enables seamless, trusted, and digitally powered experiences from mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions.
• Backed by the secure infrastructure and scale of a multi-billion-dollar parent company.