Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Deliver a premium, personalized support experience to designated customers as their main technical support interaction point and technical advocate. Collaborate closely with the Success team to manage technical relationships while Customer Success Managers focus on strategic relationships and product adoption.

Responsibilities

• Assume ultimate responsibility for customer technical needs, including platform integration, performance, troubleshooting, and partner implementation.
• Serve as the main technical point of contact and trusted advisor for customers.
• Partner with Customer Success and Recurring Services teams, leading technical escalations and inquiries to ensure customer satisfaction and internal alignment.
• Collaborate with Customer Success and Recurring Services teams to deliver product value by reducing risk, removing technical barriers, and driving feature adoption and execution within the Braze platform.
• Drive customer advocacy by championing technical needs and product enhancement requests.
• Collaborate closely with Braze recognized partners within the customer tech stack.
• Proactively analyze customer support cases to identify trends and risks in their Braze product experience.
• Assist customers in developing Centers of Excellence for seamless experience and knowledge sharing.
• Maintain regular customer contact through support cases, check-ins, kick-offs, events, and Technical Business Reviews.
• Collaborate with Onboarding Managers, Technical Account Management, and Customer Success Partners for seamless client transitions from onboarding to ongoing activity.

Requirements

• Bachelor’s Degree from a 4-year college or university or similar experience-based proficiency level
• 3-6 years of client-facing experience in a SaaS company
• 2-3 years working in Technical Support
• 1-2 years account management experience
• Exemplary written and verbal communication skills with unparalleled follow-up
• Ability to listen and understand client problems
• Ability to thrive in a highly collaborative role and contribute to cross-team initiatives
• Strong analytical skills for technical issues
• Experience handling time-sensitive, pressure-intensive customer issues
• Strong organizational skills with ability to manage competing client demands
• Working knowledge of Case Management tools (e.g., Salesforce, Zendesk)
• Technical knowledge of leveraging APIs and writing basic SQL queries
• Experience working in Postman and Snowflake/Snowsight (bonus)
• Experience using the Braze platform (bonus)
• Technical domain knowledge of one or more of the following: Mobile Development (Swift, Java, Kotlin), Kibana, Snowflake, Datadog, Email architecture and deliverability (bonus)
• Experience with HTML, CSS, Javascript, Ruby, Java, or other programming language (bonus)
• Ability to work 11am - 7:30pm CT

Skills

• Communication
• Problem-solving
• Written communication
• Technical proficiency
• Follow-up
• Analytical skills
• Organizational skills
• Case Management
• Salesforce
• Zendesk
• APIs
• SQL queries
• Postman
• Snowflake
• Snowsight
• Braze platform
• Mobile Development
• Swift
• Java
• Kotlin
• Kibana
• Datadog
• Email architecture
• Email deliverability
• HTML
• CSS
• Javascript
• Ruby

Location

• United States
• Central Time Zone (CT)

Work Type

• Full-time

Experience Level

• 3-6 years of client-facing experience
• 2-3 years in Technical Support
• 1-2 years in account management

Education Level

• Bachelor’s Degree from a 4-year college or university or similar experience-based proficiency level

Salary/Compensations

• Annual Salary: $85,000 - $112,500
• On Target Earnings (OTE): $95,000 - $125,000 (including bonus or commission)

Benefits

• Competitive compensation, including equity
• Retirement plans
• Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive medical, dental, vision, life, and disability benefits
• Family services, including fertility benefits
• Equal paid parental leave
• Professional development with formal career pathing and learning platforms
• Yearly learning stipend
• Curated in-office employee experience for community, team connections, and innovation
• Community giving opportunities, including annual Volunteer Week
• Donation matching
• Employee Resource Groups
• Collaborative, transparent, and fun culture

About the Company

• Braze is a leading customer engagement platform empowering brands to deliver valuable customer experiences.
• The platform is built on composable intelligence, BrazeAI™, enabling marketers to combine and activate AI agents, models, and features for smarter, faster, and more meaningful customer engagement.
• Braze enables companies to create autonomous, 1:1 personalized experiences through cross-channel messaging, journey orchestration, AI-powered decisioning, and optimization.
• Consistently recognized as a Leader in marketing technology by industry analysts.
• Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
• Named a 2026 Best Places to Work by Built In.
• Named a 2025 America’s Greenest Companies by Newsweek.
• Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Certified as a Great Place to Work® in the U.S., UK, Australia, and Singapore.
• Headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney, and Tokyo.

Equal Opportunity

• Braze is an Equal Opportunity Employer committed to creating equitable growth and opportunities.
• We offer a fair, accessible, and inclusive recruiting experience, regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or veteran status.
• We encourage all qualified candidates to apply, even if they don't meet 100% of the criteria.