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About the Role
This role offers abundant opportunity to be creative, warm, imaginative, and develop leadership skills within the Front Office department. The Assistant Front Office Manager will lead and inspire the service team, train, supervise, and mentor new hires for success. This position involves constant guest interaction and requires leading by example.
Responsibilities
- Lead and inspire the service team
- Train, supervise, and mentor new hires
- Constantly interact with guests
- Teach others to provide excellent service by leading by example
Requirements
- Minimum of 2 years experience in a Front Office supervisory role
- Experience preferably within an upper upscale or luxury hotel environment
- Advanced knowledge of front office operations
- Strong leadership abilities
- Proven track record in guest and team member engagement
- Proven track record in financial performance
- Excellent verbal and written communication skills
- Ability to accommodate a flexible schedule including days, evenings, weekends, and holidays
Skills
- Leadership
- Guest service
- Communication
- Team member engagement
- Financial performance
Experience Level
- Minimum of 2 years experience in a Front Office supervisory role
Education Level
- Post-secondary diploma or degree (plus)
Salary/Compensations
- $72,000.00 - $76,000.00 annually
About the Company
- Life at Starwood Hotels is based on the idea that the world is beautiful and should be preserved.
- As a mission-driven company, its purpose impacts team members, guest experiences, community, and the planet.
- Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and an affiliate of Starwood Capital Group.
- The mission is to inspire others while crafting unique and evolved luxury experiences.
- The company seeks talent that is service-oriented, detail-obsessed, nature-honoring, inquisitive, confident in sharing ideas, and respectful of diverse worldviews.
Equal Opportunity
- Starwood Hotels is an Equal Opportunity Employer.
- Believes in a diverse, sustainable workforce with an empowered, inclusive culture.
- Committed to non-discrimination on any protected basis under applicable law.
- Special accommodations can be requested via People Operations.