Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Plans and oversees enterprise-level support and service activities for company products and services for designated clients, ensuring quality service and operational performance. Develops client relationships, understands client business, and identifies service needs to plan delivery and reduce downtime. Acts as a single point of contact for service incidents and technical escalations. Collaborates with sales and support to demonstrate value and identify expansion opportunities. Serves as the strategic relationship lead for high-value nonprofit organizations using Greater Giving’s fundraising technology. Responsible for helping premier clients maximize fundraising outcomes, deepen platform adoption, and achieve long-term success through consultative partnership, strategic account planning, and proactive support. Acts as a trusted advisor to nonprofit executives and fundraising stakeholders, helping execute successful fundraising programs and identifying growth opportunities. The ideal candidate combines enterprise account management experience with a strong understanding of nonprofit fundraising, donor engagement, and event-based revenue generation.

Responsibilities

Manage a portfolio of Greater Giving’s premier nonprofit accounts, serving as the primary relationship owner and strategic advisor.
Develop customized account strategies aligned with each organization’s fundraising goals, event calendar, donor engagement objectives, and long-term mission.
Build trusted relationships with executive directors, development officers, fundraising teams, event leadership, and board stakeholders.
Maintain a robust schedule of 1:1 video meetings with premier clients to include account reviews and high-level strategic and consultative support.
Consult with nonprofit partners on best practices for auctions, galas, golf tournaments, special appeals, donor engagement, and event fundraising strategy.
Help clients maximize fundraising performance through strong software adoption, workflow optimization, and event execution planning.
Conduct strategic planning conversations before, during, and after fundraising events to identify opportunities for improvement and growth.
Provide insights and recommendations based on fundraising trends, event performance, and platform utilization.
Drive customer retention, renewals, and long-term partnership growth across premier nonprofit accounts.
Identify opportunities for expanded platform usage, additional events, premium services, or new product adoption.
Proactively manage account health and mitigate risks that could impact customer success or retention.
Partner closely with customer success, client services, product, sales, and marketing teams to ensure exceptional client outcomes.
Advocate internally for premier client needs and priorities.
Coordinate resources to resolve issues quickly, especially during high-stakes fundraising event periods.
Support Greater Giving’s Professional Event Services (PES) operations by conducting pre-event calls with assigned clients who have purchased the option for an onsite PES Coordinator to manage Greater Giving software operations at their event.
Serve as the PES Coordinator for an average of 6 - 10 client events annually with the ability to travel to these events as needed.

Requirements

5+ years of experience in enterprise account management, strategic customer success, nonprofit partnerships, fundraising technology, SaaS, or related fields.
Experience managing complex customer relationships with multiple stakeholders and long-term account strategies.
Strong understanding of nonprofit fundraising, development operations, auctions, galas, golf tournaments, or event-based fundraising models.
Proven success driving retention, renewals, customer growth, or account expansion.
Experience using CRM and customer management platforms, including Salesforce or similar systems.
Experience working directly with nonprofits, associations, foundations, or mission-driven organizations.
Background in fundraising event management, auction technology, donor engagement, or advancement services.
Familiarity with live fundraising environments, including in-person events and gala logistics.

Skills

Enterprise account management
Strategic customer success
Nonprofit partnerships
Fundraising technology
SaaS
Relationship management
Account strategy development
Consultative partnership
Fundraising strategy
Event execution planning
Customer retention
Customer growth
Risk mitigation
Cross-functional collaboration
CRM
Salesforce
Event management
Auction technology
Donor engagement
Advancement services
Live fundraising environments
Gala logistics

Experience Level

5+ years of experience

Education Level

Bachelor’s degree

About the Company

Global Payments makes it possible for millions of people to move money between buyers and sellers using payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and deliver best-in-class payment technology and software solutions.
Global Payments and Worldpay recently joined forces, operating across two Workday application systems.
At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone.
We have built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies globally, from startups to global enterprises.
Our team of 27,000 experts is dedicated to your success.
Headquartered in Atlanta, Georgia, we are a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Equal Opportunity

Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
Applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.