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About the Role

The Collections Team Leader provides day-to-day supervision and guidance to the Collections team while continuing to manage a portfolio of delinquent accounts. The Team Leader ensures that delinquency management processes are executed consistently, efficiently, and in compliance with internal procedures and legal standards. This role is instrumental in coaching team members, improving departmental workflow, and maintaining strong communication with other departments and leadership. The Collections Team Leader leads by example, fosters a culture of accountability and professionalism, and serves as the primary point of escalation for complex or high-risk collection matters.

Responsibilities

Supervise and support daily Collections team activities.
Conduct routine account reviews and monitor aging reports for past due loans.
Train new team members on policies, systems, and procedures; provide ongoing coaching and feedback.
Oversee follow-up on check and ACH bounces, ensuring proper communication and resolution.
Review and approve 10-day past due letters and customer communications for consistency and compliance.
Serve as liaison between Collections and Legal, Loan Servicing, and Sales departments.
Prepare summaries of delinquent accounts, collections status updates, and action plans for problem loans.
Coordinate and attend site visits for delinquent or repossession cases; ensure compliance with company policy.
Assist with loan workouts and recommend modifications or legal actions.
Support in-house attorney in preparing default notices and collections-related legal matters.
Maintain accurate records of team activities, call logs, payment arrangements, and compliance documentation.
Ensure team members adhere to BSA/AML compliance and complete required trainings.
Participate in and lead weekly collections meetings; escalate critical issues to VP.
Provide backup support for Collections Representatives during high-volume periods.

Requirements

Minimum 3-5 years of collections experience in commercial lending, banking, or financial services.
Prior supervisory or team lead experience preferred.

Skills

Strong written and verbal communication skills.
Negotiation and conflict resolution.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Proficient in Microsoft Excel.
Proficient in Microsoft Word.
Proficient in TValue.
Knowledge of company’s accounting software.
Knowledge of repossession processes.
Knowledge of legal collections processes.
Ability to coach others and contribute to a positive team culture.
High level of discretion and professionalism.

Location

New York, NY

Experience Level

Minimum 3-5 years of collections experience
Prior supervisory or team lead experience

Education Level

High School Diploma required
Bachelor’s degree preferred

Salary/Compensations

$55,588 - $102,474

About the Company

Eastern Funding Department
Beacon Bank

Equal Opportunity

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Contact hr@berkshirebank.com for website accessibility, application assistance, or alternative application methods.