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About the Role

The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. This role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence.

Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice.
• Drive sales through exceptional service, upselling, and cross-selling.
• Maintain high client satisfaction to encourage repeat business.
• Build and maintain strong client relationships, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, event invitations, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold brand values, image, and standards.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back-office functions and participate in visual merchandising activities.

Requirements

• Legally authorized to work in the United States at the time of application.
• Able to provide proof of employment eligibility upon request.
• Employment contingent upon successful verification of authorization in compliance with federal immigration laws.
• Flexible availability, including weekends, holidays, and early/late shifts.

Skills

• Retail experience in fashion, jewelry, or lifestyle brands.
• Exceptional communication and storytelling skills.
• Sales-driven mindset to meet and exceed targets.
• Customer-centric approach for personalized shopping experiences.
• Cultural awareness to interact with international clientele.
• Collaborative spirit for a dynamic team environment.
• Multilingual (preferred).

Work Type

• Flexible availability

Experience Level

• Previous experience in fashion, jewelry, or lifestyle brands

Salary/Compensations

• $19-$20 per hour

About the Company

• Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela.
• The brand celebrates unconventional aesthetics and views fashion as an art of expression.
• Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories including leather goods, fine jewelry, and fragrance.
• In 2002, the French house became part of OTB.
• Maison Margiela continues pushing modern fashion boundaries while preserving its distinctive identity and heritage.