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About the Role

This role seeks an experienced team player to serve as a trusted advisor and thought leader, managing and improving customer satisfaction for key accounts. The Customer Engagement Manager will manage internal and external stakeholders, communicate project roadmaps, lead with a solutions-based mindset, and execute on goals. A strong passion for the data ecosystem and understanding customer business needs is essential. The role balances customer goals with Raymond capabilities, including gathering and prioritizing product requirements, defining product vision and roadmap, and collaborating with cross-functional teams, including Solution & Support Centers (S&SC’s), to deliver industry-leading solutions.

Responsibilities

Build strong customer relationships and collaborate with internal teams for key accounts.
Communicate solutions alignment with customer needs and identify growth opportunities.
Advocate for customer needs, escalating issues and requests to internal teams for timely solutions.
Schedule and lead customer meetings (weekly, monthly, QBRs) and develop high-quality customer-facing materials.
Determine customer and market needs through intelligence gathering and customer feedback.
Collaborate with engineering, project, and product management on roadmaps, planning, RFPs, and lifecycle management, championing new solutions.
Provide direction to senior management on business needs, opportunities, RFPs, and financial implications; develop strategies to increase market share and revenue.
Prioritize tasks, manage multiple activities, monitor project progress, and report status to customers and executive management.
Meet customer requirements and ensure customer service and satisfaction with urgency.
Apply sophisticated business judgment for both Sales and Service Centers and the Company.
Cultivate a collaborative team culture promoting accountability, innovation, and continuous improvement.
Provide input to senior management on pricing, product development, and marketing based on market feedback.

Requirements

Ability to travel up to 25%

Skills

Sense of urgency to meet customer requirements and quality expectations
Excellent verbal and written communication skills
Ability to communicate with all organizational levels, including senior and executive staff

Location

Greene, NY
Columbus, IN

Work Type

Hybrid schedule
Onsite Monday through Wednesday
Remote Thursday and Friday

Experience Level

6+ years of broad experience in product management, product marketing, product engineering, or an analytical role

Education Level

Bachelor’s degree in business administration, marketing, engineering or related field

Salary/Compensations

$83,340 - $120,540 per year

Benefits

Relocation assistance (if eligible)
Competitive Salary
Generous Paid Time Off
13 Paid Holidays
Affordable Medical plans
No-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance
Company-Paid Short-Term Disability
Company-Paid Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition Reward Programs
Kaizen (continuous improvement) Reward Programs
Opportunities for personal and professional development
Best in class work culture

About the Company

Toyota Material Handling North America (TMHNA) is the industry leader in forklift sales.
TMHNA comprises two main brands: Toyota Material Handling and The Raymond Corporation.
The company invests in people, products, and processes for future success.
Driven by foundational principles of “respect for people” and “continuous improvement”.
Offers career opportunities across North America.