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About the Role
The Residential Coordinator oversees daily residential operations and supports the team in addressing owners’ and guests’ requests. This role ensures the highest standards of hospitality, safety, and security are consistently upheld, demonstrating leadership, professionalism, and service excellence.
Responsibilities
- Assist in coordinating services for owner's home maintenance and upkeep under management direction.
- Provide a warm, sincere, and personalized welcome to all residents.
- Develop relationships and communication with hotel outlets to provide services to residents.
- Maintain updated knowledge of hotel outlets and building establishments to answer resident queries promptly.
- Proactively anticipate requirements to ensure a successful resident experience.
- Maintain daily records of resident requests, reservations, and confirmations using software.
- Stay informed about all daily hotel events and resident arrivals/in-house status.
- Handle and organize resident keys.
- Arrange package delivery and pickup for residents.
- Sort, organize, and deliver U.S. mail and outside food orders to residences.
Requirements
- Proficient in both written and spoken English.
- Excellent overall communication skills.
- Able to multi-task.
- Able to work well in a team environment.
- Able to stand for extended periods of time.
- Professionalism, excellent presentation, communication, organization, and effective time-management skills.
- Strong knowledge of New York City restaurants, bars, nightclubs, theaters, Broadway shows, and attractions.
- Flexible schedule, including willingness to work weekends and holidays.
- Multi-lingual (a plus).
Skills
- Written and spoken English proficiency
- Excellent communication skills
- Multi-tasking
- Teamwork
- Professional presentation
- Organization skills
- Effective time-management
- Strong knowledge of New York City attractions (restaurants, bars, nightclubs, theatres, Broadway shows)
- Multi-lingual
Location
- Aman New York
- Manhattan, New York City
- Midtown, New York City
Salary/Compensations
- $31.29 per hour
Benefits
- Competitive benefits
- Exciting international career opportunities
- Career journey prioritization and support
- Comprehensive and generously-subsidized health benefits program
- Safe Harbor 401K Plan
- Complimentary Stays at other Aman properties
- Discounts at Aman New York restaurants
- Discounts at Aman Retail online store
- Wellness events throughout the year
About the Company
- Aman Group, established in 1988, evolved from intimate resorts into a pioneering force in hospitality, residences, and experiences (Aman Essentials, Aman Interiors).
- Aman Group believes its environments and experiences are brought to life by its people, focusing on attention to detail, welcoming smiles, and creating a sense of belonging.