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About the Role

Provide best-in-class guest service, engaging with guests for food and beverage service within The Club lounge at San Francisco International Airport. Deliver mobile food and beverage orders directly to guest tables, ensuring timely service and quality.

Responsibilities

• Ensure a positive guest experience and resolve complaints consistent with policy and guest satisfaction.
• Act as the contact point between Front of the House and Back of the House staff.
• Communicate food orders to chefs, noting priorities and special requests like food allergies.
• Assist wait staff with table setting by fetching and placing tableware, utensils, and napkins.
• Serve food and beverage items using established rules and sequence of service in a timely and safe manner.
• Check in with guests for additional orders or water refills.
• Inform restaurant staff about guest feedback or requests.
• Maintain knowledge of all food and beverage offerings.
• Remove dirty dishes and utensils.
• Answer guests' questions about ingredients and menu items.
• Ensure timely and safe delivery of ordered/requested food and beverage items.
• Assist with trash removal throughout the lounge to designated disposal areas.
• Perform other duties as assigned.

Requirements

• Ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Ability to effectively and pleasantly present information in one-on-one and group settings.
• Ability to maintain composure under pressure and awareness of surroundings and cultural differences.
• Ability to maintain a presentable and polished appearance in keeping with service standards.
• Understanding of hygiene and food safety rules.
• Physical ability and stamina to carry heavy trays and stand for long hours.
• Availability to work various shifts, including weekends.
• Multi-tasking abilities.
• Good oral communication skills.
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours.
• Ability to lift and/or move up to 40 pounds.
• Ability to walk, bend, twist, and stand to perform normal job functions.
• Report to work on a regular and timely basis.
• Able to work rotating shifts including weekends and holidays.
• Pass and maintain all necessary licenses and certifications, including alcohol server and local health department food handler certifications.
• Able to pass and obtain security background check and clearance to work in an airport environment.

Skills

• Hospitality Focus: Guest satisfaction and memorable experiences, generous, friendly, and warm spirited.
• Guest Experience: Maintain a friendly, cheerful, and courteous demeanor, ensuring high-level guest experience and accurately answering inquiries.
• Active Listening: Give full attention to others, understand points, ask appropriate questions, and avoid interrupting.
• Reading Comprehension: Understand written sentences and paragraphs in work-related documents.
• Speaking: Convey information effectively to others.
• Writing: Communicate effectively in writing as appropriate for the audience.
• Conflict Resolution: Deescalate situations professionally and courteously.
• Problem Solving: Develop solutions to remove obstacles.

Location

• San Francisco International Airport

Work Type

• Hourly team members are required to become members of Unite Here, Local 2 upon hire.
• Shift Timings: 12:00 PM-8:00 PM
• Shift Timings: 4:00 PM-12:00 AM
• Ability to work various shifts, including weekends and holidays.

Salary/Compensations

• $23.00 per hour

Benefits

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

About the Company

• Hyde Park Hospitality (HPH) is a dynamic and fast-growing company built on deep roots in the food business.
• HPH earned Crain’s Fast 50 Award in 2025 for being one of the fifty fastest growing businesses in the Chicago-area.
• We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management.
• With a 75% diverse senior management team, HPH values diversity.
• Learn more about us at hph-us.com.

Equal Opportunity

• HPH welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.