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About the Role

The Senior Implementation Engineer will join the Risk & Fraud Management Service Delivery team to deliver complex financial institution transformation initiatives, including mergers, acquisitions, core conversions, and platform migrations. This role ensures Q2's solutions are accurately designed, configured, and implemented for seamless client transitions during high-impact events, leveraging emerging technologies to improve delivery efficiency and client outcomes. The role involves executing runbooks, validating configurations, troubleshooting, and providing production support during conversion events, including weekend go-lives.

Responsibilities

Partner with clients and internal teams to understand business requirements and direct configuration duties.
Develop and perform quality assurance checkpoints to ensure quality and timely delivery.
Problem-solve routine to complex issues.
Create and implement tools to increase quality, security, and productivity.
Track status and provide updates on the overall implementation process.
Execute and validate database merges, deconversions, and data migrations aligned to merger and conversion timelines.
Author and maintain runbooks used during conversion events.

Requirements

Bachelor's Degree in a related field and 8+ years of experience.
Strong MS SQL skills, including understanding of DB Design and TSQL query language for enterprise software configuration, installation, and debugging.
Configuration and deployment experience with Web Services.
Data migration experience (a plus).
Familiarity with cloud hosting environments (Azure, AWS) or VMware experience.
Experience with Python and other scripting languages.
Strong troubleshooting, diagnostic, and analytical skills.
Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task in a fast-paced environment.
Relentlessly positive disposition.
Excellent people and teamwork skills with a drive for ownership and successful completion.
Ability to train individuals 1-on-1 and in a classroom environment.
Ability to remain calm, diplomatic, and cooperative under stressful conditions.
Strong written and oral communication skills, including communicating technical concepts to non-technical individuals.
Fluent written and oral communication in English.
Authorization to work for any employer in the U.S.
No employment Visa sponsorship available.

Skills

MS SQL
DB Design
TSQL query language
Web Services configuration
Web Services deployment
Data migration
Azure
AWS
VMware
Python
Scripting languages
Troubleshooting
Diagnostic skills
Analytical skills
Attention to detail
Follow-through
Prioritization
Organization
Multi-tasking
Teamwork
Training (1-on-1)
Training (classroom)
Diplomacy
Written communication
Oral communication
Technical communication
Financial Services (beneficial)
Enterprise Software (beneficial)

Work Type

Hybrid

Experience Level

Senior
8+ years of experience

Education Level

Bachelor's Degree in related field

Benefits

Hybrid work opportunities
Flexible Time Off
Career development programs
Mentoring programs
Health and wellness benefits
Competitive health insurance offerings
Generous paid parental leave for eligible new parents
Community volunteering programs
Company philanthropy programs
Employee peer recognition programs ("You Earned it")
Resources for physical well-being
Resources for mental well-being
Resources for professional well-being
Spark Program for volunteer work and nonprofit support

About the Company

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Q2's mission is to build strong and diverse communities through innovative financial technology by empowering employees to create customer success.
The company celebrates employees through awards and employee celebration days.
Q2 invests in employee growth and development through learning opportunities, mentorship programs, internal mobility, and leadership relationships.
Q2 hosts an annual Dodgeball for Charity event to raise money and awareness for community organizations.
Q2's vision is to create meaningful financial experiences throughout the financial journey, combining digital banking essentials with next-generation technology principles (FinX).
Q2's culture is defined by Ten Guiding Principles established by founder Hank Seale, guiding employee conduct with peers, customers, and partners.

Equal Opportunity

Q2 is an Equal Opportunity Employer.
All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.