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About the Role

Reporting to the Assistant Branch Managers, this role is responsible for delivering exceptional front-line service, managing treasury operations, and supporting branch administration with a strong focus on member satisfaction and teamwork.

Responsibilities

• Greet members and visitors, determine their needs, and direct them appropriately
• Operate telephone lines and manage voicemail messages, ensuring timely follow-up
• Proactively promote Credit Union products and services through member interactions
• Assess members’ needs and recommend suitable financial solutions, referring complex requests to appropriate staff
• Review and verify online account opening applications for accuracy and compliance
• Maintain custody, balancing, and security of treasury and central cash, including vault operations and negotiable instruments
• Monitor and verify night deposits daily
• Support deposit administration by reviewing account reports and maintaining accurate records
• Accept and confirm MSR cash and cheque drops; prepare central deposits and ensure teller transactions are balanced
• Provide general administrative support including correspondence, reports, filing, CRA remittances, and other office duties
• Perform MSR duties and assist other staff as needed
• Participate in Credit Union promotions, member events, and community engagement activities
• Open and close the branch as required
• Take initiative to support branch operations during slower periods

Requirements

• Current member of United Steelworkers Union local 1064
• Demonstrated commitment to learning and professional development
• Strong attention to detail and ability to perform basic mathematical calculations
• Initiative, enthusiasm, and a commitment to supporting member financial success

Skills

• Strong oral and written communication skills
• Excellent member service and relationship-building skills
• Proven ability to cross-sell financial products and services
• Knowledge of financial principles and regulatory policies
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Location

• Sydney Credit Union locations

Work Type

• Full-time temporary

Education Level

• Education in business and/or finance is considered an asset

Salary/Compensations

• Remuneration in accordance with clause 9.01 of the Collective Agreement between Sydney Credit Union Limited and United Steelworkers, Local 1064

About the Company

• Sydney Credit Union