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About the Role

The IT Business Analyst reports to the Manager – Business Analysis, collaborating with internal IT, business stakeholders, and third-party vendors to define requirements and deliver key IT initiatives. This role supports a culture of innovation and continuous improvement.

Responsibilities

• Collaborate with project teams to elicit and document detailed business requirements, ensuring alignment with IT and business stakeholders.
• Partner with project teams throughout the delivery lifecycle to meet project goals during planning, analysis, development, and testing.
• Lead smaller IT projects, defining stakeholder roles, responsibilities, and managing project plans.
• Provide recommendations on solutions and guidance on business implications for impacted applications/processes.
• Lead process improvement efforts and evaluate new technologies for business success.
• Monitor implementation to ensure system and business requirements are met, addressing issues and collecting feedback.
• Bridge communication between business and IT teams, ensuring alignment on functional and non-functional requirements.
• Execute and support various levels of application testing.
• Update and implement operational procedures for smooth operation and performance.
• Provide second-level support, troubleshooting escalated application issues for permanent resolutions.

Requirements

• Post-secondary education, preferably in business or applied computer science.
• Minimum of 5-7 years of progressive experience as an IT Business Analyst.
• Experience with Ecom, Retail, Wholesale, EDI, and/or Finance applications is an asset.
• Solid understanding of IT infrastructure and software development lifecycles (SDLC).

Skills

• Excellent computer-related and developmental skills.
• Ability to learn new software and middleware processes.
• Strong analytical skills.
• Customer-focused approach and excellent service orientation.
• Intermediate proficiency in writing and optimizing SQL queries.

Experience Level

• Minimum of 5-7 years of progressive experience

Education Level

• Post-secondary education, preferably in business or applied computer science

Salary/Compensations

• Posted salary range reflects competitive market value.
• Final compensation determined by internal equity, relevant skills, knowledge, experience, and overall fit.

About the Company

• Established in 1973, Roots is a Canadian lifestyle brand celebrating authenticity, quality, and community.
• Inspired by the outdoors, Roots creates timeless, sustainable apparel and leather goods for comfort and adventure.
• The company fosters a culture of inclusivity, creativity, and teamwork, valuing passion, integrity, and collaboration.

Equal Opportunity

• Roots values diverse experiences and is committed to reflecting Canada's diverse landscape in products, team, and workplace culture.
• Applicants are encouraged to apply even if they don't meet every listed requirement; accommodations are available throughout the recruitment process.
• Roots uses technology-assisted tools, including AI, to support recruitment, such as reviewing applications, assessing qualifications, and supporting interview documentation.
• All hiring decisions are reviewed and made by the Talent team and key leaders.