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Provide exceptional, efficient, and courteous service to guests in the hotel's complimentary breakfast area.

Engage guests and employees with attentive, friendly, courteous, and service-oriented interactions.
Maintain high standards of personal appearance, grooming, and wear the proper uniform and name tag.
Ensure menu cleanliness and appearance meet quality standards.
Clear, clean, and reset tables and hotel spaces as requested or instructed.
Ensure service areas are stocked, organized, clean, neat, and all side work is completed each shift.
Accommodate guest special requests and offer alternatives when necessary.
Communicate with all departments regarding in-house VIPs.
Support all beverage and food service areas, including dishwashing, restocking, cleaning floors, work tables, walls, refrigerators, and managing trash.
Possess complete knowledge of room service order receiving standards.
Maintain thorough knowledge of menus and current specials in all applicable departments.
Perform opening, closing, and side work duties per station rotation.
Answer questions about the hotel, brand standards, guest expectations, unique characteristics, and local attractions.
Perform other duties or attend meetings as requested by management.
Produce high-quality drinks, including specialty coffee, tea, cocktails, and other beverage requests.

Meet legal age for serving alcoholic beverages and pass a responsible serving course (e.g., TIPs).
Obtain and provide a Food Handler's card as required by local regulations.

Attention to detail, speed, and accuracy in job functions.
Ability to quickly and accurately evaluate and select alternative courses of action.
Ability to handle stressful situations calmly and professionally.
Understanding of hotel products and guest services.
Professional communication skills for phone interactions and speaking with guests and team members.
Positive attitude and desire to serve others.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Basic numerical operation skills (counting, adding, subtracting, multiplying, dividing).
Ability to read, comprehend, and write simple instructions, correspondence, and memos.
Effective customer and staff interaction with patience, tact, and diplomacy.
Willingness to learn new tasks, provide team support, and respond positively to guests and co-workers.

Ability to work varied schedules, including evenings, nights, weekends, and holidays.

Highgate is a leading real estate investment and hospitality management company.
Manages over $15 billion in assets and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America.
Possesses a 30-year track record as an innovator in the hospitality industry.
Provides expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition.
Successfully develops a diverse portfolio of bespoke lifestyle, legacy, and independent hotel brands.
Utilizes industry-leading revenue management tools to identify market dynamics, drive outperformance, and maximize asset value.
A trusted partner for top ownership groups and major hotel brands, with seasoned hospitality leaders and worldwide corporate offices.
www.highgate.com

Breakfast Attendant at Homewood Suites Rochester

Breakfast Attendant