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About the Role

As Community Manager, you will be the brand's eyes and ears online, continuously monitoring and ready to act. This role requires platform fluency, community instinct, and real-time awareness of social channel activity. You will manage publishing, track performance, identify trend opportunities, and engage communities with speed, relevance, and judgment.

Responsibilities

• Manage daily content publishing across Instagram, LinkedIn, X, YouTube, and other relevant platforms via Sprinklr, including occasional out-of-hours posts.
• Continuously monitor platforms for emerging trends, conversations, and cultural moments relevant to the brand and its audiences.
• Identify and act on reactive and proactive opportunities for the brand to join or respond to conversations.
• Manage community interactions across all channels, responding to comments, questions, and discussions with speed, warmth, and brand alignment.
• Conduct platform health checks and channel audits, identifying optimization opportunities across all managed accounts.
• Track and report on performance metrics, providing regular insights to inform content decisions and surface shifts in audience behavior.
• Manage blog content publishing through WordPress.
• Collaborate closely with creative, strategy, and marketing teams to ensure publishing and community activity aligns with broader campaign priorities.
• Stay ahead of platform updates, algorithm changes, and social media best practices across all managed channels.

Requirements

• Hands-on experience managing social media platforms and communities.
• Deep familiarity with internet culture, trending conversations, and the speed of social moments.
• Experience with social media management and publishing tools, including Sprinklr or similar platforms.
• Familiarity with WordPress or similar CMS for blog publishing.
• Strong analytical skills to read performance data and translate it into clear, actionable insights.
• Sharp instincts for community engagement.
• Experience engaging public sector, government, or advocacy audiences is an advantage.
• Strong organizational skills and ability to manage multiple platforms and workstreams simultaneously.
• Proficiency with Gen AI tools relevant to social media management and community engagement.
• Experience using AI to support trend monitoring, performance reporting, or community management workflows.
• Agentic approach to platform management, identifying emerging opportunities, prioritizing actions, and executing with speed and accuracy.
• Ability to critically evaluate AI outputs and apply human judgment to ensure quality, accuracy, and brand alignment.

Skills

• Platform fluency
• Community instinct
• Social media management
• Content publishing
• Trend monitoring
• Community engagement
• Analytical skills
• Organizational skills
• Proficiency with Gen AI tools
• WordPress
• Sprinklr

Location

• Toronto, Canada
• Remote

Experience Level

• Mid-senior
• Hands-on experience

Education Level

• Formal degrees welcome but not required
• Equivalent experience accepted

About the Company

• Established in 2004, OLIVER is the world’s first specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
• Partners with over 300 clients in 40+ countries.
• Unique model drives creativity and efficiency, delivering tailored solutions that resonate deeply with audiences.
• As part of The Brandtech Group, OLIVER leverages cutting-edge AI technology to revolutionize work creation and delivery.
• AI solutions enhance efficiency, spark creativity, and drive insightful decision-making.
• Values include: Be Ambitious, Be Imaginative, Be Inspirational, Be always learning and listening, Be Results-focused, Be actively pro-inclusive and anti-racist.
• Has set ambitious environmental goals around sustainability with science-based emissions reduction targets.

Equal Opportunity

• OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment.
• All employees are encouraged to reach their full potential, and individual differences are valued and respected.
• All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.