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About the Role

Provide technical assistance to employees, fulfilling service desk requests including account and hardware provisioning/de-provisioning, macOS/iOS support, printer configuration/troubleshooting, basic network connectivity, conference room equipment audits, and IT asset inventory management. This role requires commuting to the office.

Responsibilities

• Provide IT technical support to employees in-person and remotely
• Troubleshoot hardware and software issues, supporting Mac endpoint deployment
• Provide in-office AV support, managing conference room equipment and supporting live events
• Support account provisioning and de-provisioning via Okta and Google Workspace
• Support new employee onboarding sessions
• Write knowledge base how-to articles to support and educate employees
• Manage deployed computers and mobile devices via JAMF and Google MDM
• Manage the procurement of IT hardware and software
• Perform basic troubleshooting of wired and wireless networks

Requirements

• Self-starter with ability to multitask, prioritize issues based on severity, and work independently
• Maintains high attention to detail and follows tasks to completion
• Approaches users' issues with empathy
• Ability to communicate clearly with users directly via email, chat, and video conferencing
• Demonstrates excellent writing skills
• Ability to troubleshoot and administer Apple computers and mobile devices
• Basic understanding of wired and wireless networks
• Experience with Google Meet and Zoom device configuration and troubleshooting
• 3-5 years of providing technical support

Skills

• Technical support
• Hardware troubleshooting
• Software troubleshooting
• Mac endpoint deployment
• AV support
• Conference room equipment management
• Live event support
• Account provisioning
• Account de-provisioning
• Okta
• Google Workspace
• Employee onboarding
• Knowledge base documentation
• Computer management
• Mobile device management
• JAMF
• Google MDM
• IT procurement
• Network troubleshooting
• Multitasking
• Prioritization
• Independent work
• Attention to detail
• Empathy
• Communication skills
• Writing skills
• Apple device administration
• Google Meet configuration
• Zoom device configuration

Location

• Commuting to the office required
• In the office up to 5 days per week
• Occasional travel to other office locations

Work Type

• Onsite
• Standard work shift
• Supports remote offices in different time zones

Experience Level

• 3-5 years of technical support experience

Salary/Compensations

• Competitive compensation that may include equity

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services including fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• Curated in-office employee experience designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

• Braze is the leading customer engagement platform empowering brands to Be Absolutely Engaging™ by delivering great customer experiences that drive value for consumers and businesses.
• Built on composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint for smarter, faster, and more meaningful customer engagement.
• Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences, from cross-channel messaging and journey orchestration to AI-powered decisioning and optimization.
• Consistently recognized as a Leader in marketing technology by industry analysts.
• Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
• Named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
• Headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney, and Tokyo.

Equal Opportunity

• Braze strives to create equitable growth and opportunities inside and outside the organization.
• Committed to offering all candidates a fair, accessible, and inclusive experience, regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
• Encourages candidates to apply even if they do not meet 100% of the criteria.