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About the Role

We are seeking a lead program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence focuses on transforming and scaling sales processes, policies, and programs to reduce sales cycle friction, drive systemic consistency, and increase seller productivity. In this role, you will own and evolve a critical vendor-supported Ad Review program, driving improvements in efficiency, quality, automation, and operational performance. This position requires strong execution and strategic judgment.

Responsibilities

Own the day-to-day health and long-term performance of Reddit's vendor-supported Ad Review program
Assess the current operating model, identify key gaps, and build a practical plan to improve workflows, accountability, and program performance
Partner closely with vendor leadership to improve execution, strengthen governance, and ensure teams deliver against clear goals
Build and manage metrics, reporting, and operating rhythms to understand performance, surface risks, and drive better decisions
Act as a trusted bridge between Ad Review, Sales, and the broader Go-To-Market team, supporting revenue goals while protecting platform quality and safety
Work with Ads Policy, Sales, Product, and Engineering to improve tooling, reduce manual effort, and remove friction from the review process
Translate operational data, escalations, and stakeholder feedback into practical improvements for program speed, consistency, and ease of operation
Communicate clearly with senior stakeholders, surfacing risks, tradeoffs, progress, and recommendations

Requirements

7+ years of experience in operations, program management, vendor management, or a related role in a fast-moving technology environment
Experience owning and scaling operational programs, ideally in vendor operations, support operations, ad operations, trust & safety, or another high-volume operational environment
Experience working with offshore or outsourced vendor teams
A track record of improving program performance through better processes, stronger metrics, clearer accountability, and scalable solutions
Demonstrated ability to set direction for an operational program, not just manage day-to-day execution
Experience leading change in complex environments where process, policy, tooling, vendor performance, and business needs intersect
Strong analytical skills and comfort using data to diagnose problems, prioritize work, and measure impact
Ability to operate in ambiguity, move quickly, and bring structure to messy or evolving problems
Strong cross-functional leadership skills, including the ability to build trust with Sales/GTM partners and influence Policy, Product, Engineering, and Operations
Excellent written and verbal communication skills
Experience with advertising, ad review, content moderation, customer support, or platform operations

Skills

Analytical skills
Ability to operate in ambiguity
Cross-functional leadership
Written communication
Verbal communication

Location

Hybrid
Chicago, IL
New York, NY
San Francisco, CA
Los Angeles, CA

Work Type

Hybrid

Experience Level

7+ years of experience

Salary/Compensations

$154,700 - $252,300 USD base salary
Eligible for equity in restricted stock units
May be eligible for commission

Benefits

Comprehensive Healthcare Benefits
Income Replacement Programs
401k with Employer Match
Global Benefit programs for lifestyle, workspace, professional development, and caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation
Paid Volunteer Time Off
Generous Paid Parental Leave
Medical, dental, and vision insurance

About the Company

Reddit is a community of communities, built on shared interests, passion, and trust.
It is home to the most open and authentic conversations on the internet.
Reddit users submit, vote, and comment on topics they care about.
With over 100,000 active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information.
Reddit's growth has accelerated dramatically with more than 100 million daily active users and a rapidly growing advertising business.
The company is investing in systems, operations, and partnerships to power its next stage of growth while preserving its unique community.

Equal Opportunity

Reddit is an equal opportunity employer, committed to building a workforce representative of the diverse communities served.
Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in job application procedures.
If, due to a disability, an accommodation is needed during the interview process, please inform your recruiter.