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About the Role

The Sales and Service Banker acts as a trusted advisor, building customer relationships by understanding financial needs and providing tailored solutions for banking, lending, and investment products. This role focuses on delivering exceptional customer service, minimizing risk, defending against fraud, and proactively engaging customers with financial needs, teller transactions, cross-sell opportunities, issue resolution, and digital banking education. Collaboration with team members is essential to achieve branch sales targets and contribute to the bank's overall success.

Responsibilities

Meet the financial needs of customers, including transactional, servicing, and product requirements.
Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
Develop and maintain strong client relationships to understand financial needs and provide tailored solutions.
Collaborate with team members and partners to achieve branch goals and drive overall performance.
Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
Foster customer loyalty by addressing concerns and providing timely resolutions.
Engage customers with digital platforms to enhance interactions and educate them on self-service options.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Perform teller transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency.
Handle cash and maintain accurate cash drawer balances.
Assist with custodianship, audits, and other operational tasks.
Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
Support nearby branch locations based on business necessity.

Requirements

12+ Months Experience selling products and/or services.
6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results.
6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the role, with District Executive, District Operations Manager and Region President endorsement of performance.
6+ Months Customer service experience within a high volume, fast paced and constantly changing environment.
6+ Months Cash handling experience.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education (preferred).
Experience in Microsoft Office products (preferred).
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Skills

Established relationship-building skills with a focus on customer experience and loyalty.
Excellent customer service skills and a passion for helping others.
Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
Experience in cross-selling products and services.
Ability to work collaboratively in a team-oriented environment.
Excellent communication, consultative and influence skills both verbal and written.
Ability to display a credible, trustworthy, and professional image at all times.
Proficient in using digital tools and technology to enhance customer engagement.
Ability to follow directions, policies, and procedures.
Ability to identify and escalate concerns of risk to appropriate channels.
Understands the necessity and value of accuracy and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Computer proficiency.
Basic math skills.
Ability to work branch hours, which can include weekends and evenings.

Location

Avenue U, Brooklyn, NY
United States of America

Experience Level

12+ Months Experience selling products and/or services
6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry
6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role
6+ Months Customer service experience within a high volume, fast paced and constantly changing environment
6+ Months Cash handling experience

Education Level

High school diploma or GED - Required
Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Salary/Compensations

$34,500.00 USD - $53,000.00 USD

Benefits

Fair and competitive rewards package.
Benefits designed to support you, your family and your well-being.
Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

About the Company

Santander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization.
The company is driving a customer-centric transformation that values bold thinking, innovation, and courage.
Santander's work impacts 140 million lives daily through innovation, shared experiences, questioning processes, and adapting to new challenges.
The company is reinventing itself for the digital age, where even small actions have a massive impact.

Equal Opportunity

At Santander, we value and respect differences in our workforce and actively encourage everyone to apply.
Santander is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.