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About the Role

The Software Engineer will be a key contributor to the Product Reliability Engineering (PRE) Organization, supporting the Consumer Authentication space. As a part of the PRE team, you will be responsible for availability, performance, efficiency, change management, monitoring, emergency response, and capacity planning for various Production systems. You will have the opportunity to participate in architectural reviews and identify design gaps, detect problems, perform root cause analysis, and contribute through innovative technical solutions that help to ensure system availability and team continuity. You will leverage your creativity and critical thinking skills to enhance current workflows and processes through automation, toil reduction and integrated technical solutions. In this role you will be responsible for leading and supporting various cross-functional projects, solving complex technological problems, and maintaining the availability, resiliency and performance of high throughput, business critical Fintech API’s.

Responsibilities

Provide 24x7x365 application support, including rotational on-call.
Apply configuration updates, operation break fixes, and proactive maintenance activities.
Design and develop tools for automation, toil reduction, and process improvement.
Understand application architecture and transaction flows to support internal and external teams.
Remediate cybersecurity findings to ensure compliance with audit regulations.
Execute security patching following a follow-the-sun model.
Work closely with development and support teams for problem identification and resolution.
Provide verification for Visa-related and Cardinal services to ensure systems are correctly configured, compliant, and operational.
Manage the lifecycle of standard products owned and used by PRE.
Participate in functional and technical meetings throughout the development lifecycle.
Provide direct support during production deployments.
Manage and support incremental code pushes to production, ensuring manageable, low-risk increments to minimize disruption and facilitate rollbacks.
Act as a limited change approver for production environment changes.
Collaborate with DevSecOps teams to ensure new applications adhere to security and high availability standards, meeting operational hand-off requirements.
Maintain accountability for proper controls in monitoring and observability of systems with a goal of 99.99% uptime.

Requirements

Minimum 6 months of work experience or a Bachelor's Degree.
2 or more years of work experience.
Relevant work experience in IT Operations, Systems Engineering, SRE, or similar discipline.
Hands-on experience with Linux/Unix administration and basic network troubleshooting via CLI.
Experience supporting and debugging distributed enterprise applications on Linux platforms (Java/Tomcat).
Familiarity with logging and monitoring solutions at scale (Splunk, Grafana).
Strong understanding of web security and protocols (HTTP/S, SSL/TLS, DNS) and networking fundamentals.
Demonstrated experience with at least one scripting language for enterprise automation (Ansible, Powershell, Bash, Python).
Working knowledge of high availability models, load balancing (f5-GTM, LTM) techniques, and proxy solutions.
Strong understanding of encryption protocols for data in transit and at rest (SSL certificate & key management).
Experience administrating Kubernetes (deployment, scaling, load balancing, and orchestration).
Good understanding of JVM performance tuning and the ability to analyze thread dumps and heap dumps.

Skills

Linux/Unix administration
Network troubleshooting (CLI)
Distributed enterprise application support (Java/Tomcat)
Logging and monitoring (Splunk, Grafana)
Web security protocols (HTTP/S, SSL/TLS, DNS)
Networking fundamentals
Scripting (Ansible, Powershell, Bash, Python)
High availability models
Load balancing (f5-GTM, LTM)
Proxy solutions
Encryption protocols (SSL certificate & key management)
Kubernetes administration
JVM performance tuning
Thread dump analysis
Heap dump analysis

Location

Hybrid

Work Type

Hybrid

Experience Level

Minimum 6 months of work experience
2+ years of work experience

Education Level

Bachelor's Degree

Salary/Compensations

$88,000.00 to $136,900.00 USD per year

Benefits

Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Bonus eligibility
Equity eligibility

About the Company

Visa is a world leader in payments technology, facilitating transactions across more than 200 countries and territories.
Dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Offers opportunities to create impact at scale, tackle meaningful challenges, grow skills, and see contributions impact lives globally.
Driven by a common purpose to uplift everyone, everywhere.
Evolving technology keeps Visa at the heart of the digital economy, connecting people to 80+ million businesses worldwide.
Backed by a resilient, proven model, Visa's expanding network fuels growth for the company and careers.

Equal Opportunity

Visa is an EEO Employer.
Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Visa considers qualified applicants with criminal histories consistent with EEOC guidelines and applicable local law.