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About the Role

The Sales Support Associate provides trusted advisory support and guidance to Sales and Partners in pre-sales and partner activities, including project management, deal coordination, sales delegated opportunity management, and support for sales systems, processes, new platforms, and products.

Responsibilities

• Collect, correct, and validate data
• Keep systems up-to-date with customer information and legal documents
• Handle cases according to regional case management guidelines
• Handle quote approval process
• Assist with new customer set up
• Handle customer concerns between Sales Support and other internal groups
• Work on small projects in addition to everyday role
• Follow up with customer on required documents and missing information
• Ensure customer PO compliance
• Follow up on orders
• Assist with customer questions via email or phone
• Assist with gathering preliminary QBR info
• Provide project management for single country, large, complex deals
• Handle all changes and keep the quote and documents up to date
• Engage cross-functional teams to coordinate requirements against deadlines
• Handle Internal Service Tickets to resolve Credit and Billing issues
• Execute Data corrections in Siebel based on fall out report
• Facilitate SFDC opportunity management by cleaning up opportunities based on guidelines
• Train Sales reps on new tools, processes, and policies
• Deliver refresher trainings to address knowledge gaps
• Communicate process improvements and enhancements to Sales Team

Requirements

• 1+ years customer/sales support experience preferred
• Bachelor's degree preferred

Location

• Canada - Toronto Office TRO

Work Type

• Full-time

Experience Level

• 1+ years customer/sales support experience preferred

Education Level

• Bachelor's degree preferred

Salary/Compensations

• 46,600 - 69,800 CAD / Annual

Benefits

• Competitive, inclusive, sustainable, connected and efficient benefits
• Employee Assistance Program
• Healthcare coverage designed to complement the provincial healthcare system
• Life insurance
• Disability insurance
• Optional benefit plans for you and eligible family members
• Defined Contribution Pension Plan (DCPP)
• Group Retirement Savings Plan (RRSP)
• Tax-Free Savings Plan (TSFA)
• Vacation time
• Personal time
• Various paid holidays

About the Company

• Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable innovations that enrich work, life and planet.
• It is a place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
• A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.
• Employees work across teams, influence key decisions, and help shape the path forward.
• Employees find belonging, purpose, and a team that welcomes them, empowering them to do their best work.

Equal Opportunity

• Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
• Qualified candidates needing assistance or accommodation should complete the provided form.
• Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
• All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
• Equinix participates in E-Verify, an Internet-based system that compares information from an employee's Form I-9 to U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.