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About the Role

Join an amazing team to provide customers with a memorable shopping experience. Inspire customers, deliver excellent service, and maintain high shop floor standards. This role offers the opportunity to develop full potential with global organizational support and store-level responsibility.

Responsibilities

• Provide the highest level of customer service, ensuring respectful treatment of all customers.
• Develop thorough knowledge of in-store products.
• Maintain merchandising standards according to brand guidelines.
• Stay updated with current trends and the brand's market position.
• Follow all operational procedures in the store and stock room.

Requirements

• Love interacting with customers.
• Demonstrate a hands-on mentality, enthusiasm, and passion for customer experience.
• Possess a positive, can-do attitude.
• Passionate about the brand, fashion, and retail.
• Flexible to work weekends, evenings, and holidays as necessary.
• Live and demonstrate Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

Skills

• Excellent written communication in English.
• Excellent verbal communication in English.
• Additional language proficiency (plus).

Location

• Regent Street, London

Work Type

• Part-time (10 hours)
• Permanent

Experience Level

• Previous experience is beneficial but not required.

Salary/Compensations

• Competitive salary.

Benefits

• Comprehensive benefits for mental, physical, and financial well-being.
• Amazing bonus scheme.
• Pension scheme.
• 50% staff discounts.
• Career ownership for building knowledge and experience across brands.
• Supportive feedback-based culture.
• Tailored training, including induction and ongoing online/face-to-face sessions.

About the Company

• The North Face is part of the VF family, a global apparel company.
• VF's purpose is to power movements of sustainable and active lifestyles for the betterment of people and the planet.
• The North Face is the premier exploration company, sparking curiosity, daring to disrupt, creating communities, and leading with integrity.
• The North Face is a community of explorers seeking new ideas, places, and connections.
• With 40 years in the outdoor industry, The North Face is a premier supplier of authentic, innovative, and technologically advanced exploration apparel, footwear, equipment, and accessories.

Equal Opportunity

• VF fosters a culture of belonging based on respect, connection, openness, and authenticity.
• VF is committed to building a workplace that celebrates diversity and allows associates to bring their authentic selves to work.
• As an equal opportunity and affirmative action employer, VF supports disadvantaged groups and provides equal opportunities for associates and applicants.
• VF is an Equal Opportunity Employer.
• VF is committed to creating an inclusive environment that welcomes and values differences among associates, customers, suppliers, and communities.
• VF is an equal employment opportunity employer of minorities, females, protected veterans, and the disabled.
• VF provides equal opportunities in employment, treating associates and applicants without discrimination based on race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.
• VF is committed to meeting the diverse needs of people with disabilities, striving to identify, prevent, and remove accessibility barriers.
• VF meets accessibility requirements under ADA, AODA, and other applicable regulations.
• VF is committed to digital accessibility, conforming to WCAG 2.1, Level AA, and complying with ADA and AODA Standards for Accessible Design.
• For accommodation requests or questions, contact PeopleServices@vfc.com.