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About the Role

Assist clients in a safe environment for recovery. Maintain safety, integrity, and security of the extended recovery program. Document daily activities and perform administrative functions to support program operations.

Responsibilities

• Perform duties according to policy, procedure, and philosophy of care.
• Observe all persons entering and exiting the building.
• Document, inform, and report all incidents and daily activities during shift.
• Maintain a safe, secure, responsive, inclusive, and non-discriminatory environment for clients.
• Maintain professional and ethical boundaries with clients.
• Demonstrate punctuality, flexibility, and reliability.
• Answer facility telephone, take messages, and direct callers.
• Facilitate medication observation according to policy.
• Support residence searches for contraband.
• Ensure clients adhere to dress code, avoid restricted areas, and wear identification.
• Enforce client house rules, procedures, and protocols.
• Distribute sorted client mail as outlined.
• Perform regular security and wellness checks throughout the facility and shift.
• Assist the Clinical Team with urine analysis and breath alcohol testing.
• Adhere to client privacy and integrity protocols for samples.
• Assist in emergency disaster responses, drills, and actual emergencies.
• Respond to unusual incidents with stakeholder notification.
• Respond to calls for assistance from other departments.
• Assist in client admissions and exits as directed by the Program Director.
• Maintain structured priorities within changing project scopes.
• Assist with sanitization of program high-touch surfaces.
• Provide verbal and written communication for Spanish-speaking participants if bilingual.
• Perform other related duties as required.

Requirements

• High school diploma or equivalent.
• CA Driver's License (preferred).
• Bilingual in Spanish (preferred).
• First Aid and CPR certification within 14 days of employment.
• Tuberculosis clearance within 14 days of employment.
• Experience working with substance abuse, mental illness, and barriers to self-sufficiency.
• Ability to lift up to 25 lbs.

Skills

• Bilingual in Spanish (preferred).
• Proficiency with Microsoft Office and modern office equipment.
• Integrity to handle sensitive and confidential information.
• Excellent organizational skills and ability to multi-task with follow-through.
• Cultural competence to work with diverse populations.
• Knowledge of co-occurring disorders and trauma-informed environments.

Experience Level

• Experience working with substance abuse, mental illness, and barriers to self-sufficiency.

Education Level

• High school diploma or equivalent.

Benefits

• Bilingual premium for Spanish speakers.
• Company-provided First Aid and CPR certification.
• Company-provided Tuberculosis clearance.

About the Company

• The Salvation Army is a church with a religious purpose.
• Employees must not undermine the organization's religious mission.
• Employee services are integral to The Army's religious purposes.
• Work-related conduct must align with religious programs and purposes.