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About the Role

The Store Manager oversees daily operations of one or more self-storage locations with limited direct supervision. This role ensures high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure highest cleanliness standards are met through continuous site maintenance, including office, interior, exterior, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Protect company culture by establishing and maintaining professional relationships with all Extra Space employees.
• Perform additional duties as assigned.

Requirements

• 2+ years of customer-facing work experience.
• Leadership experience preferred.
• Sales experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle (except in New York City and Brooklyn).
• High School diploma or GED is required.
• College education is a plus.
• Ability to perform indoor and outdoor job responsibilities, ranging from sedentary desk work to physical duties.
• Ability to work with varying physical demands and exposure to seasonal weather conditions.
• Ability to perform regular tasks including standing, walking, climbing stairs, bending, sitting, and lifting.
• Ability to regularly lift or move items up to 35 lbs.
• Ability to occasionally lift or move items up to 50 lbs.

Skills

• Customer relationship management
• Sales
• Financial accuracy
• Operational excellence
• Cash handling
• Administrative management
• Leadership
• Customer service

Location

• One or more self-storage locations
• New York City
• Brooklyn

Work Type

• Daytime hours

Experience Level

• 2+ years of customer-facing experience
• Leadership experience (preferred)
• Sales experience (preferred)

Education Level

• High School diploma or GED
• College education (plus)

Salary/Compensations

• Competitive starting pay

Benefits

• Work/life balance with daytime hours and potential for Sundays off (dependent on location).
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid Time Off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or ROTH choices.
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
• EXTRA Healthy Wellness Program with rewards towards your medical premium.
• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.

About the Company

• Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide.
• It is the largest operator of self-storage facilities and the largest third-party self-storage management company.
• Founded in 1977, with headquarters in Salt Lake City, UT.
• Believes the world is a better place when people love what they do.
• Seeks responsible, passionate, and innovative leaders.
• Offers competitive pay, excellent benefits, a great culture rooted in core values, and opportunities for career development.
• Employees recommend the company.

Equal Opportunity

• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.