Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Serve as a front-line manager responsible for leading and developing tax office associates, delivering an outstanding client experience, and achieving office growth objectives. Act as a knowledgeable resource on tax topics and products, and prepare accurate tax returns as needed. The role involves a flexible part-time schedule in the fall, transitioning to full-time from January through April, with a reduced schedule during summer months and opportunities for advancement.

Responsibilities

• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing community involvement.
• Build an engaging team environment by training, coaching, and recognizing associate contributions.
• Prepare tax returns as required.
• Assist District General Manager in recruiting and interviewing candidates.
• Serve as point of contact for escalated client service concerns.
• Ensure proper client scheduling and conflict resolution.
• Lead daily activities to ensure associate work is completed on time, meeting quality standards and goals.
• Lead daily team meetings and communicate essential information to associates.
• Create associate work schedules, ensure accurate timekeeping, and manage overtime.
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.

Requirements

• Prior experience in customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of H&R Block Tax Knowledge Assessment or Income Tax Course.
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Customer-centric mindset with strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Ability to work a flexible schedule and adapt to work assignments based on business needs.
• High school diploma or equivalent.

Skills

• Customer-centric mindset
• Strong communication skills
• Computer proficiency
• MS Office
• Ability to work independently

Work Type

• Flexible part-time
• Full-time
• Reduced work schedule during summer months

Experience Level

• Prior experience in customer service, shift leader, or similar role
• Experience supervising or managing people
• 2+ years as a Tax Professional

Education Level

• High school diploma or equivalent
• Successful completion of H&R Block Tax Knowledge Assessment or Income Tax Course
• Annual completion of continuing education

Benefits

• Competitive pay
• Comprehensive benefits
• Support for life both in and outside of work

About the Company

• H&R Block's purpose is to provide help and inspire confidence in clients and communities.
• Over 70 years of leadership in the tax industry.
• Evolving through the Block Next strategy, blending human expertise with digital innovation.
• Commitment to care extends to associates.
• High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact.
• Invests in associate well-being.