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About the Role

This role provides a quality claims advocacy service, managing and settling claims across all energy business classes, including Upstream Oil and Gas, Downstream Energy/Petrochemical, Power Generation, Renewable Energy, and Energy Casualty. A Claims Advocate acts as a strategic partner, driving client success and business growth by leveraging expert communication and insurance policy analysis to present compelling cases to insurers. The role ensures optimal outcomes throughout the claim's lifecycle by anticipating challenges and addressing stakeholder concerns. Price Forbes fosters skill development, knowledge, and diversity within a passionate team, offering an innovative environment with growth opportunities within The Ardonagh Group and a flexible approach to working.

Responsibilities

• Manage and control a variety of claims within all Energy business lines, focusing on energy liability and a specific marine related account.
• Identify risk upon claim notification, review details with coverage/wording, acknowledge to client/intermediary, prepare claims file accurately and promptly, and maintain in-house computerised claims records.
• Produce and present claims information to insurers or clients, in written or networked format, and handle resultant instructions, queries, and enquiries.
• Monitor insurers’ agreement and payment of funds, ensuring payment to the appropriate beneficiary.
• Report any claims difficulties immediately to management.
• Ensure relevant insurer’s instructions are notified to Client/expert and vice versa.
• Build meaningful relationships with Clients, experts, and insurers through prompt, friendly, and professional interactions.
• Liaise effectively with placing colleagues, including maintaining and providing claims statistics for renewal or similar purposes.
• Participate in the sales and onboarding process for potential new clients as requested.
• Liaise effectively with accounting colleagues regarding collection/payment of funds, queries, and clearance of accounting entries.
• Stay updated with market and system changes, including building a strong market network within the energy claims community.
• Monitor workload and report to management as appropriate.

Requirements

• Undergraduate degree in business, law, economics, or engineering preferred but not required.
• Desire to achieve ACII status within a reasonable amount of time.
• 1-3 years of experience with a broker, insurer, lawyer, or loss adjuster handling upstream energy claims.
• Alternatively, experience in other energy lines, property, or marine, with an interest in moving into energy.
• Applicants without insurance experience will be considered if they demonstrate a strong desire to learn and develop their career in insurance.
• Ability to use Word, Excel, and PowerPoint.
• Strong numeracy skills.
• Strong communication skills.
• Ability to work effectively as part of a team.
• Ability to work under pressure and meet deadlines.
• Proactive and ambitious, willing to take on challenges and grow technically and professionally.
• High standards of professional endeavor, integrity, confidentiality, financial propriety, and personal conduct.
• Uphold and promote the good name and reputation of Price Forbes.
• Prioritize quality of service to the customer in terms of speed of response, frequency of communication, and timely presentation of documentation.
• Deal honestly and fairly with fellow employees, customers, and others within the insurance profession.
• Value other team members as colleagues.
• Take responsibility for own learning and development.
• Keep up to date with developments in law and practice relating to own field of expertise.
• Ensure all external and internal training obligations and requirements are fulfilled.

Skills

• Word
• Excel
• PowerPoint
• Numeracy
• Communication
• Teamwork
• Proactive
• Ambitious
• Professional endeavor
• Integrity
• Confidentiality
• Financial propriety
• Personal conduct
• Relationship building
• Insurance policy analysis

Location

• London
• Hybrid (Typically 2/3 days in the office)

Work Type

• Full time
• Permanent
• Flexible (job share partnership, reduced hours, or other flexible working)

Experience Level

• 1-3 years with a broker, insurer, lawyer, or loss adjuster handling upstream energy claims.
• Experience in other energy lines, property, or marine, with an interest in moving into energy.
• Applicants without insurance experience will be considered.

Education Level

• Undergraduate degree in business, law, economics, or engineering preferred but not required.
• Desire to achieve ACII status.

Salary/Compensations

• Competitive salary
• Group annual bonus scheme

Benefits

• Inclusive culture
• Apprenticeships
• Study support
• Participation in annual Spotlight Awards
• Community Trust
• Sports Teams
• Office socials
• Events
• Supportive management team
• Wellbeing programs
• Fantastic discounts across many big-name businesses (supermarkets, gym memberships, restaurants)
• Healthcare cash plans
• Employer pension contribution of 10% (providing employee provides 5%)
• Good work life balance - flexibility to suit you
• Life Assurance at X4 of your base salary
• Group Income Protection
• Generous Annual Leave entitlement
• Private Medical Insurance

About the Company

• Price Forbes provides much more than just a workplace.
• Dedicated to fostering skill development and knowledge within a passionate team.
• Values Employees and celebrates diversity.
• Part of The Ardonagh Group.
• Offers an innovative environment with many opportunities for growth across the wider group.
• Employees regularly move between united teams.
• Encourages employees to make their role their own.
• Offices are lively and exciting places.
• Offers a genuinely flexible approach to working.
• A thriving, energetic business with exciting plans.

Equal Opportunity

• An equal opportunities Employer.
• Dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
• Committed to supporting and welcoming individuals from all backgrounds.
• Appreciates every perspective as a significant part of success.
• Reasonable adjustments throughout the recruitment process are available.