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About the Role

Support the Energy and Construction Claims team by effectively processing and settling claims and delivering a quality claims service to internal and external clients.

Responsibilities

• Ensure claims are settled within specific handling times and clients are updated on progress.
• Manage and promptly resolve all assigned external and internal queries.
• Provide support to team members as required.
• Manage own workload and time to maximize efficiency.
• Ensure deadlines and targets are met.
• Deal with claim notifications.
• Review claim details, acknowledge clients/intermediaries, prepare claims files accurately, and maintain in-house and external computerized claims records.
• Produce and present claims information to insurers, and handle resultant instructions, queries, and inquiries.
• Monitor insurers' agreement and payment of funds, ensuring payments are made to the appropriate beneficiary.
• Ensure relevant insurer's instructions are notified to clients/experts and vice versa.
• Build meaningful relationships with clients, experts, and insurers through prompt, friendly, and professional interactions.
• Build effective liaison with placing colleagues, including providing claims statistics for renewal.
• Build effective liaison with accounting colleagues regarding fund collection/payment, queries, and clearance of accounting entries.
• Attend internal and external meetings as required.

Requirements

• Good GCSE/A level grades or relevant degree.
• Proficiency in Word, Excel, and PowerPoint.
• Strong numeracy skills.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Positive, enthusiastic, and confident disposition.
• Ability to prioritize and proactively meet deadlines.
• Client-focused with a commitment to high-quality service delivery.
• Dynamic individual with high standards of professional endeavor, integrity, confidentiality, financial propriety, and personal conduct.
• Uphold and promote the company's reputation, prioritizing quality of service, speed of response, communication frequency, and timely documentation.
• Deal honestly and fairly with colleagues, customers, and others in the insurance profession.
• Take responsibility for personal learning and development, staying updated on law and practice, and fulfilling training obligations.

Skills

• Word
• Excel
• PowerPoint
• Numeracy
• Communication
• Strategic thinking
• Teamwork
• Independent work
• Prioritization
• Deadline management
• Client focus
• Service delivery

Location

• London
• Hybrid

Work Type

• Full-time
• Permanent
• Flexible

Education Level

• GCSE grades
• A level grades
• Relevant degree

Salary/Compensations

• Competitive salary

Benefits

• Inclusive culture
• Apprenticeships
• Study support
• Participation in annual Spotlight Awards
• Community Trust
• Sports Teams
• Office socials
• Events
• Supportive management team
• Working alongside industry's top talent
• Wellbeing programs
• Discounts across big-name businesses (supermarkets, gym memberships, restaurants)
• Healthcare cash plans
• Employer pension contribution of 10% (providing Employee provides 5%)
• Good work-life balance
• Life Assurance at X4 of base salary
• Group Income Protection
• Generous Annual Leave entitlement
• Private Medical Insurance
• Group annual bonus scheme

About the Company

• Price Forbes fosters skill development and knowledge within a passionate team that values employees and celebrates diversity.
• Price Forbes is part of The Ardonagh Group, offering an innovative environment with growth opportunities across the wider group.
• The company encourages employees to make their role their own and supports internal movement between teams.
• Price Forbes offers a genuinely flexible approach to working, balancing lively office environments with life's needs.
• The company is a thriving, energetic business with exciting plans.

Equal Opportunity

• Price Forbes is an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace.
• The company encourages all individuals to thrive, bring their whole self to work, and reach their full potential.
• Applicants whose experience doesn't perfectly match requirements are still encouraged to apply.
• The Group values team diversity and is committed to supporting and welcoming individuals from all backgrounds.
• Reasonable adjustments throughout the recruitment process are available upon request to the Talent team.