Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Senior Client Insights Analyst plays a vital role in the firm’s Pricing & Client Insights team, focusing on client portfolio and legal matter analytics and reporting. This includes developing dashboards and data visualizations for stakeholders across the firm. Reporting to the Senior Manager of Client Insights, this role is part of the broader Client Insights & Client Matter Intake function.
Responsibilities
- Collect, consolidate, and analyze client/matter data to prepare reports and presentations
- Conduct periodic and ad hoc client portfolio and matter performance analyses
- Collaborate with Pricing, Finance, Business Planning & Analysis, and Pursuits teams to provide accurate and timely reporting
- Support the development of best practices for client insights
- Assist in assessing client insights processes and identifying improvements to enhance satisfaction and profitability
- Research and manipulate client insights data to assess key metrics and trends
- Ensure accuracy across various data sources
- Contribute to process improvement initiatives, including tool implementation and report development
- Prepare and distribute monthly client insights reports for stakeholders
- Prioritize tasks and resolve issues efficiently
- Engage with external clients when needed
- Support price benchmarking initiatives
- Assist with special projects as required
Requirements
- Bachelor's degree or diploma in a quantitative field (Science, Technology, Engineering, Economics, Finance, Analytics, Data Science)
- 3 to 5 years of experience in a similar role
- Strong interpersonal, communication, analytical, and data management skills
- Familiarity with change management and process improvement
- Client service-oriented mindset
- Ability to build relationships internally and externally
- Highly organized and able to manage multiple tasks in a fast-paced environment
- Effective research and problem-solving skills
- Ability to work independently using sound judgment
- Results-driven with the ability to meet tight deadlines
- Proficiency in MS Excel, SAP, and/or Business Objects
- Knowledge of data visualization tools (Tableau and Power BI)
- Bilingual in French and English is an asset
Skills
- Interpersonal skills
- Communication skills
- Analytical skills
- Data management skills
- Change management
- Process improvement
- Client service
- Relationship building
- Organization
- Research skills
- Problem-solving skills
- Independent work
- Sound judgment
- Results-driven
- MS Excel
- SAP
- Business Objects
- Tableau
- Power BI
- French (asset)
- English (asset)
Location
- Any Canadian office
- Toronto
- Ottawa
- Vancouver
Work Type
- Hybrid work environment
Experience Level
- 3 to 5 years of experience in a similar role
Education Level
- Bachelor's degree or diploma in a quantitative field (Science, Technology, Engineering, Economics, Finance, Analytics, Data Science)
Salary/Compensations
- Toronto: $81,500 - $100,700
- Ottawa: $79,600 - $98,300
- Vancouver: $79,600 - $98,300
Benefits
- Hybrid work environment
- Retirement savings plan with employer contribution
- Benefit premiums paid by the firm
- Telemedicine services
- Flexible health and wellness allowance
- Training and development programs
About the Company
- Norton Rose Fulbright Canada is a global legal practice providing a full scope of legal services to preeminent corporations and financial institutions.
- The firm has over 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa, and the Middle East.
- Recognized for client service in key industries including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets.
- Embraces a culture of excellence, client service, flexibility, respect, diversity, and openness.
- Strives to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
Equal Opportunity
- Committed to creating an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
- Committed to integrating diversity, equity, and inclusion.
- Provides reasonable adjustments during the recruiting process upon request.
- Applicants may be required to provide proof of recommended vaccinations during employment.
- Accommodates those unable to get vaccinated due to protected grounds.