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About the Role

Lead a regional team of customer-facing email deliverability experts, owning a book of business. Promote best practices and generate recommendations to improve client email programs, maximizing their impact through Braze. Provide advanced deliverability support to customers and internal teams, ensuring email communications reach intended recipients.

Responsibilities

• Provide advanced deliverability support to customers and internal teams.
• Manage a small portfolio of assigned customers with a paid Deliverability Services Consulting entitlement.
• Oversee, nurture, and grow a small team of regionally-based deliverability consultants through day-to-day interactions and long-term career development.
• Interface directly with prospects and customers, leveraging email deliverability expertise and leadership skills to build strong relationships and foster trust.
• Function as an escalation point for the regional team to support customers through deliverability issues, increasing customer value and retention.
• Aid in long-term, strategic deliverability planning for high-touch, high-visibility brands using Braze email infrastructure.
• Partner with cross-functional teams (Customer Success, Technical Support, Sales, Growth) to develop and iterate on strategies improving Braze teams and customer experience.
• Ideate on and lead strategic projects to mature process, product, thought leadership, or customer education.

Requirements

• Experience coaching or mentoring email deliverability consultants to foster team culture, employee satisfaction, retention, and performance.
• Strong understanding of email deliverability space, including technical concepts and best practice strategies.
• Demonstrated consultative approach to deliverability issue analysis, root cause identification, and client satisfaction during support.
• High familiarity coordinating with mailbox providers, blocklist operators, and filtering companies to navigate the evolving email landscape and challenging deliverability outcomes.
• Proven experience identifying and implementing process optimization and transformation to increase efficiency, reduce time-to-market, and support scalability.
• Excellent communication skills, able to work with, influence, and align with multiple stakeholders.
• Strong problem-solving mindset with multiple operational tools.

Skills

• Email Deliverability
• Technical Concepts
• Deliverability Strategies
• Coaching
• Mentoring
• Leadership
• Consultative Approach
• Issue Analysis
• Root Cause Identification
• Client Satisfaction
• Coordination with Mailbox Providers
• Coordination with Blocklist Operators
• Coordination with Filtering Companies
• Process Optimization
• Process Transformation
• Communication
• Problem-solving

Work Type

• Hybrid

Experience Level

• Team Lead
• Subject Matter Expert

Salary/Compensations

• Competitive compensation that may include equity

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services including fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• Curated in-office employee experience designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups providing supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®
• Hybrid ways of working

About the Company

• Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
• Braze helps brands deliver great customer experiences that drive value for consumers and businesses.
• Built on composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint for smarter, faster, and more meaningful customer engagement.
• Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences, from cross-channel messaging and journey orchestration to AI-powered decisioning and optimization.
• The company has been consistently recognized as a Leader in marketing technology by industry analysts.
• Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
• Named a 2026 Best Places to Work by Built In.
• Named a 2025 America’s Greenest Companies by Newsweek.
• Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
• Headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney, and Tokyo.

Equal Opportunity

• At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
• We are committed to offering all candidates a fair, accessible, and inclusive experience, regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
• We encourage candidates to apply even if they do not meet 100% of the criteria.