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About the Role

Great practices are built by exceptional leaders. This role seeks an experienced Practice Manager passionate about leadership, operational excellence, and delivering an exceptional patient experience. It is an opportunity to shape culture, develop people, and help a growing practice thrive by inspiring teams, fostering accountability, and building a valued culture for patients and employees.

Responsibilities

• Inspire, coach, and develop a high-performing dental team.
• Foster a culture built on accountability, collaboration, and respect.
• Mentor team members and support professional growth and engagement.
• Oversee day-to-day practice operations and office performance.
• Manage scheduling, patient flow, and workflow efficiencies.
• Monitor KPIs, productivity, and practice goals for sustainable growth.
• Ensure compliance with policies, procedures, and industry standards.
• Create an environment where patients feel welcomed, understood, and cared for.
• Resolve patient concerns professionally and proactively.
• Champion a patient-first approach throughout the patient journey.
• Participate in recruitment, onboarding, training, and employee development.
• Promote employee engagement and maintain a positive workplace culture.
• Collaborate with clinical and administrative teams for success.

Requirements

• Proven experience leading and developing successful teams.
• Strong understanding of dental office operations, scheduling, insurance processes, treatment coordination, and patient care.
• Experience managing KPIs, production goals, and practice growth initiatives.

Skills

• Proficiency with dental software systems (Dentrix, ClearDent, Tracker, or similar).
• Exceptional leadership skills.
• Exceptional communication skills.
• Exceptional conflict-resolution skills.
• Highly organized.
• Ability to prioritize.
• Ability to thrive in a fast-paced environment.
• Proactive mindset.
• Solutions-focused mindset.
• Genuine passion for people.

Experience Level

• 2+ years of Dental Practice Management experience

Benefits

• Competitive salary.
• Performance-based incentives.
• RRSP matching program.
• Comprehensive health benefits.
• Comprehensive dental benefits.
• Paid vacation.
• Professional development opportunities.
• Career growth opportunities.
• Supportive leadership.
• Collaborative culture.
• Opportunity to make a meaningful impact on patients, teams, and communities.

About the Company

• Dentalook is searching for an experienced Practice Manager.
• Focuses on leadership, operational excellence, and exceptional patient experience.
• Aims to create healthier smiles, stronger teams, and exceptional patient experiences.

Equal Opportunity

• An equal opportunity employer.
• Committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Provides accommodation for disability during the recruitment process upon request.
• Uses AI tools to support parts of the hiring process, with interviews and final decisions led by real people.