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About the Role

The Workplace Manager - UK is responsible for leading workplace operations, flagship office delivery, employee experience, and day-to-day service excellence across Nebius' London office and other UK locations. As Nebius continues to scale, this role ensures our UK workplaces operate as safe, high-performing, and fully functional environments that support productivity, collaboration, employee wellbeing, and business growth. Combining operational discipline with a strong hospitality mindset, the role sets the standard for a welcoming, high-quality workplace experience across every service touchpoint - from office arrival and reception to meeting rooms, events, food services, facilities, security, and the moments in between. We are building and opening our flagship London office, and this role will be a key driver of that project: a unique opportunity to shape a strategically important space and create a workplace that colleagues and visitors genuinely enjoy being part of.

Responsibilities

Own local workplace projects including office openings, fit-outs, moves, expansions, and improvements, aligning with global workplace strategy.
Lead and coordinate the local project ecosystem, including project managers, brokers, lawyers, architects, landlords, vendors, and Nebius stakeholders.
Contribute to workplace development initiatives, including space planning, office activation, future workplace concepts, and continuous improvement of employee and visitor experience.
Apply an experience-first perspective to space design, operation, and activation, ensuring functionality, welcoming atmosphere, and scalability.
Oversee the full workplace service ecosystem, including facilities, maintenance, cleaning, reception, catering, logistics, access control, furniture, equipment, and vendor coordination.
Ensure reliable Hard FM operations, including technical infrastructure, maintenance, and building systems, to enable a high-quality workplace experience.
Oversee Soft FM services with a hospitality focus, ensuring consistent delivery of reception, catering, cleaning, logistics, and daily office services.
Coordinate office infrastructure needs with IT, Security, Finance, Procurement, and other cross-functional partners.
Support office expansions, space optimization, and workplace improvements across London and other UK locations.
Ensure a safe, compliant, and secure workplace through effective physical security, access control, incident management, and operational readiness.
Maintain a welcoming environment while protecting colleagues, visitors, and assets.
Partner with Security, IT, landlords, and service providers to manage risks, resolve issues, and maintain business continuity.
Set the standard for a high-quality colleague and visitor experience in the London office, ensuring a safe, functional, engaging, and user-friendly workplace.
Apply a hospitality mindset to workplace operations, ensuring colleagues and visitors feel welcomed and supported.
Oversee planning and execution of internal office events in London, partnering with stakeholders to foster culture, collaboration, and engagement.
Identify and implement improvements to workplace engagement, service quality, and employee satisfaction.
Build, lead, coach, and develop the workplace service model and team for facilities, services, and workplace experience as the London office scales.
Create a shared service culture where team members and vendor partners understand their role in the colleague and visitor experience.
Provide clear direction, performance management, and development opportunities for team members.
Ensure alignment with global workplace standards and initiatives while adapting to local business needs.
Collaborate with HR, IT, Security, Finance, Procurement, local leadership, and global Real Estate & Workplace teams.
Act as the London workplace representative for cross-functional and global initiatives.
Provide clear updates, insights, and recommendations to senior leadership.
Communicate proactively during workplace changes, disruptions, and projects to maintain trust and minimize uncertainty.
Manage relationships with landlords, suppliers, and service providers, ensuring high service levels.
Manage the London/UK workplace budget, including forecasting, cost control, KPI tracking, and reporting.
Track service performance, issues, costs, and KPIs to drive continuous improvement and scalable workplace standards.
Develop and improve operational processes to enhance efficiency, reliability, and service quality.

Requirements

5-8 years of experience in workplace operations, facilities management, office management, or hospitality-led workplace services.
Proven experience managing workplace operations in large offices or multiple locations.
Strong leadership experience managing teams, vendors, and complex workplace operations.
Solid knowledge of Hard FM, Soft FM, workplace services, events, and security operations.
Strong vendor management, contract management, and stakeholder coordination experience.
Experience managing operational budgets, forecasting, KPI tracking, and reporting.
Excellent communication skills in English, with the ability to build trust across all organizational levels.
Calm, decisive, and confident in complex or high-pressure situations.
Experience in hospitality-driven, premium corporate, or service-oriented environments.
Experience supporting office growth, scaling, flagship openings, or workplace transformation initiatives.
Experience in tech and/or hypergrowth companies.
Familiarity with facility management systems, Slack, and Microsoft 365.

Skills

Strong ownership and accountability for operational outcomes.
High service standards and focus on employee and visitor experience.
Ability to balance global consistency with local delivery.
Proactive problem-solving and confident decision-making.
Strong organization, planning, and prioritization capability.
Collaborative mindset with ability to influence cross-functional and senior stakeholders.
Operational discipline, commercial awareness, and attention to detail.
Calm, positive, and solutions-focused under pressure.

Location

London, UK
Other UK locations

Experience Level

5-8 years of experience

Education Level

Bachelor's degree in facility management, hospitality management, business administration, engineering, or a related field
Master's degree in facility management, hospitality management, business administration, engineering, or a related field

Salary/Compensations

Competitive compensation

Benefits

Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams

About the Company

Nebius is leading a new era in cloud infrastructure for the global AI economy.
Building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment.
Platform eliminates the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers, solving hard problems across compute, storage, networking, and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam.
Global footprint with R&D hubs across Europe, the UK, North America, and Israel.
Team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software, and AI R&D.

Equal Opportunity

Nebius is an equal opportunity employer.
Committed to fostering an inclusive and diverse workplace and providing equal employment opportunities in all aspects of employment.
Does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
Accommodations during the application process are available upon request.