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About the Role
This role, a 'Team Player' at the front desk, is responsible for creating a positive member experience through superior customer service and maintaining club cleanliness.
Responsibilities
- Provide an exceptional customer service experience.
- Check members into the system.
- Conduct tours for prospective members and assist with new account sign-up.
- Update member accounts as needed.
- Address member questions and concerns professionally, escalating to management when necessary.
- Perform detailed cleaning throughout the facility.
Requirements
- Exceptional customer service skills, interacting positively and professionally with members and co-workers.
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy, appropriate behavior, and language in all interactions.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to occasionally lift up to 50 lbs.
- Occasional encounter with commercial cleaning products during shift.
- Required to wear masks at all times while in-club.
Skills
- Exceptional customer service skills
Location
- Austin, TX
- Dallas, TX
- Raleigh
- Tulsa
- NW Arkansas
Work Type
- Full-time
Education Level
- High School diploma/GED equivalent
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
- MyFlexPay (financial wellness benefit)
- FREE Planet Fitness Black Card Membership
- Employee Assistance Program (EAP) with free and confidential counseling resources
About the Company
- Excel Fitness is a Planet Fitness franchise group based out of Austin, TX.
- Operates 90+ clubs across 6 states, including Austin, Dallas, Raleigh, Tulsa, and NW Arkansas.
- Experiencing continuous growth with new club openings annually.