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About the Role

Process guest arrivals and departures using the hotel property management system, post charges to accounts, and take telephone reservations as required.

Responsibilities

• Greet and welcome guests upon arrival.
• Ensure cash float is balanced at the beginning and end of each shift.
• Ensure registered guests have sufficient payment via credit check report and proper identification.
• Address all daily arrivals and special requests.
• Process guest checkouts, ensuring proper billing, postings, and revisions are performed and logged.
• Handle all guest complaints or concerns promptly and efficiently.
• Log and deliver all guest packages promptly and efficiently.
• Assist guests with hotel and area information or any requests.
• Assist with arranging transportation and storing guest luggage.
• Process guest check-ins, ensuring correct billing, postings, and information.
• Ensure shift audit balances and paperwork are accounted for.

Requirements

• Experience within a luxury hotel environment is a plus.
• Ability to interact with all levels of guests in a professional and cordial manner.
• Self-motivated and very detail oriented.
• Flexible shift availability including evenings, weekends, and holidays.
• Ability to work varying schedules to reflect business needs.
• Attendance at all scheduled training sessions and meetings is required.

Skills

• Front desk experience (1 year minimum)
• Reservations experience (1 year minimum)
• Excellent oral communication
• Excellent written communication
• Interpersonal skills
• Exceptional organizational skills
• Problem-solving skills
• Computer literate with MS office applications
• Opera (hospitality program, preferred)

Experience Level

• Minimum of 1-year front desk, reservations experience in a Hotel or related industry

Salary/Compensations

• Hiring rate up to the midpoint of the pay range
• Candidates with significant experience and skills may be paid up to the range maximum

About the Company

• Hotel X Toronto, A Destination By Hyatt Hotel, is an International Hotel Company.
• Delivers a novel approach to hospitality.
• Dedicated to providing kind, unpretentious, customer-focused service.
• Has received numerous awards.
• Offers luxury in a relaxed setting right on the water.
• Plays a role in the community beyond that of a traditional hotel.

Equal Opportunity

• Hotel X Toronto is committed to accommodating people with disabilities as part of the hiring process.
• Advise Human Resources during recruitment if special requirements are needed.