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About the Role
Support the Civil Liberties team by managing all new enquiries, including incoming/outgoing calls and email/website submissions. This role involves understanding client requirements, liaising with fee earners, and providing signposting information.
Responsibilities
- Receive incoming calls
- Make outgoing calls
- Manage enquiries submitted via email/website
- Deal with all new enquiries within the department
- Gain insight into client requirements through careful listening and questioning
- Assist clients as far as possible
- Liaise with fee earners to determine case viability
- Complete accurate written attendance notes of calls
- Log attendance notes on systems
- Circulate attendance notes to reviewing fee earners
- Provide signposting information for unassisted enquiries
Requirements
- Ability to handle a high volume of incoming calls
- Ability to manage information
- Ability to interact with diverse and vulnerable clientele sensitively and professionally
- Previous legal work experience
- Previous experience working with vulnerable clients
Skills
- Good administrative skills
- Literacy skills
- Methodical approach
- Teamwork
- Ability to work on own initiative
- Flexible attitude
- Organised work manner
- Attention to detail
- Good time management
Location
- Office based
Work Type
- Office based
Education Level
- Relevant legal qualification/s (e.g., LLB, LLM)
Benefits
- Generous annual leave (22–27 days, plus Christmas shutdown and additional birthday leave)
- Extra paid leave for volunteering, moving house, and study
- Long service recognition leave (10, 15, and 20 years)
- Pension scheme (3% employer contribution, 5% employee, with salary sacrifice option)
- Life assurance (2x salary)
- Group Income Protection (up to state pension age)
- Enhanced maternity and paternity pay (subject to qualifying service)
- Wellbeing support (Mental Health Champions, First Aiders, Employee Assistance Programme)
- Cycle to Work scheme (post-probation)
- Season ticket loan (post-probation)
- Employee referral bonus scheme
- Discounted legal services
- Access to Employee Benefits Portal (gym membership, health plans, private medical insurance, dental, cinema, and retail discounts)
- Eye care contributions
- Complimentary office fruit deliveries twice weekly
- On-site social space with pool table and subsidised bar
About the Company
- Hodge Jones & Allen LLP