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About the Role

As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account.

Responsibilities

• Develop and deliver proactive engagement strategies, health checks, and business reviews.
• Analyze product usage and satisfaction to ensure renewals and long-term value.
• Identify risk signals early and mitigate churn.
• Negotiate mutually beneficial contracts with customers.
• Identify upselling and expansion opportunities aligned with customer goals.
• Position additional Clinical Solutions products through consultative selling.
• Lead sales motions from discovery through negotiation and closing.
• Build deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
• Serve as a consultative partner aligned to client objectives.
• Study market trends and become an industry expert within the designated health system region.
• Own the end-to-end sales process for renewals and expansions.
• Coach sales executives on expansion opportunities.
• Forecast accurately and manage pipeline using Salesforce CRM.
• Collaborate with Sales Executives and Customer Success to drive results.
• Share market feedback to shape product improvements.
• Support coaching, mentoring, and training of new team members.

Requirements

• 2+ years of experience in healthcare sales or account management, ideally selling SaaS technology or information solutions to hospitals or health systems.
• Proven success in renewal management, upselling, or cross-selling.
• Confidence in presenting to and influencing clinical, operational, and executive stakeholders.
• Excellent presentation, communication, and strategic thinking skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
• Ability to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman, and/or Franklin Covey.
• Ability to travel overnight, generally up to 30% or based on business and customer needs.

Skills

• Salesforce CRM
• Microsoft Office tools
• Excel
• PowerPoint
• Word
• MEDDPICC
• Challenger
• Miller Heiman
• Franklin Covey
• Presentation skills
• Communication skills
• Strategic thinking
• Consultative selling

Location

• West Coast
• Midwest
• United States
• Canada
• New York
• New York City
• Rochester, NY
• Ohio

Work Type

• Flexible working options

Experience Level

• 2+ years of experience in healthcare sales or account management

Education Level

• Bachelor’s degree

Salary/Compensations

• U.S. National Base Pay Range: $65,600 - $109,200
• U.S. National Total Target Cash Range: $100,900 - $168,200
• New York Base Pay Range: $72,100 - $120,200
• New York Total Target Cash Range: $111,000 - $185,000
• New York City Base Pay Range: $78,700 - $131,100
• New York City Total Target Cash Range: $121,100 - $201,900
• Rochester, NY Base Pay Range: $65,600 - $109,200
• Rochester, NY Total Target Cash Range: $100,900 - $168,200
• Ohio Base Pay Range: $62,300 - $103,700
• Ohio Total Target Cash Range: $95,900 - $159,800

Benefits

• Wellbeing initiatives
• Shared parental leave
• Study assistance
• Sabbaticals
• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with match
• Employee Share Purchase Plan
• Wellness platform
• Headspace subscription
• Employee Assistance Programs
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Accidental death insurance
• Critical illness insurance
• Hospital indemnity insurance
• Parental leave
• Adoption support
• Surrogacy support
• HSA (Health Savings Account)
• FSA (Flexible Spending Account)
• Dependent care benefits
• Commuter benefits
• Paid time off
• Volunteer participation days
• Employee Resource Group participation days

About the Company

• Global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes.
• Combines trusted content with advanced analytics to support research, education, and clinical practice.
• Work contributes to solving global challenges and building a more sustainable future.
• Provides advanced information and decision support for science and healthcare.
• Shapes human progress to go further, happen faster, and benefit all.
• Supports continuous discovery and upholds high standards of content integrity, reliability, and reproducibility.
• Transforms complexity into clarity and delivers mission-critical insights through high-quality content and powerful analytics.
• Delivers insights to help research institutions, governments, and funders achieve goals.
• Helps researchers discover and share knowledge, collaborate, and accelerate innovation.
• Helps librarians provide verified, quality information to universities.
• Helps innovators turn knowledge into new products.
• Helps health professionals improve patient care and educators train the next generation.
• Connects quality content and innovative technologies to accelerate progress.
• Champions inclusion and sustainability to ensure progress benefits all.
• Has 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations globally.
• Committed to supporting scientific and healthcare communities worldwide.
• Offers diverse opportunities across technology, commercial, business, and early career jobs.
• Part of RELX Group.

Equal Opportunity

• Committed to providing a fair and accessible hiring process; offers accommodation or adjustment for disabilities or other needs.
• Equal opportunity employer: qualified applicants considered and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
• USA Job Seekers: EEO Know Your Rights.