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About the Role

As an Ambassador of the Maison, you will be responsible for welcoming clients, managing waiting times, and ensuring efficient client care. You will also assist Sales Associates during sales and participate in daily boutique operations.

Responsibilities

• Maintain professional demeanor to uphold Cartier image.
• Provide excellent client experience with courtesy and professionalism.
• Welcome and greet clients upon arrival.
• Manage client waiting times and direct to waiting areas, ensuring hospitality team care.
• Provide information and storytelling about the Maison and boutique.
• Ensure smooth client flow within the boutique.
• Coordinate with Sales Associates, Stock Admin, Cashier, and Voituriers.
• Perform gift wrapping and manage packaging area.
• Accompany clients to the door upon departure.
• Assist with Care Service duties, excluding payment handling.
• Ensure an impeccable boutique environment.
• Adhere to all group, Maison, and boutique policies, procedures, and guidelines.
• Support stock inventories and price labelling.
• Participate in boutique opening and closing setups and breakdowns.
• Participate in implementing Visual Merchandising guidelines.
• Order boutique facilities including bags, drinks, edition material, and office supplies.

Requirements

• Experience in client service role (luxury industry preferred).
• Fluent in English (additional languages are a plus).

Skills

• Excellent communication and interpersonal skills.
• Ability to take initiatives and be adaptable.
• Strong team player.

Experience Level

• Experience in client service role

About the Company

• The story of Cartier is founded on audacity and passion.
• For over 170 years, Cartier has embraced a bold, pioneering spirit inspiring teams across all Métiers.
• Over 9000 colleagues of 105 nationalities are united by an independent spirit and commitment to excellence.
• Cartier strives to enrich its Maison’s heritage by pushing creative boundaries.
• Cartier is proud to employ talents from diverse backgrounds, experiences, and identities.
• As a place where singularity thrives, Cartier values the uniqueness of its people.
• Cartier recognizes the richness diversity brings and embraces a workplace where differences are leveraged.
• Cartier offers exciting opportunities for professional and personal growth in a supportive environment.
• Cartier creations become icons in the world of luxury.
• Cartier is a place like no other.
• Internal mobility is a key growth accelerator within Richemont and its Maisons.

Equal Opportunity

• At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
• We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
• We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.