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About the Role

Supports the technical production, setup, and quality review of member-facing communications across print and digital channels. This role updates configurable content, supports HTML-based email setup, reviews proofs, and coordinates with print vendors to ensure accurate, launch-ready communications within approved templates and established workflows. Partners closely with Project Managers, Tech Implementation, and external vendors, ensuring communications are properly prepared and ready for Iterable workflows.

Responsibilities

Review incoming communication requests and gather required data and source documents.
Prepare and update configurable communication elements within approved print and email templates, including HTML-based email setup.
Organize and monitor communications to ensure correct materials are delivered to the appropriate audience and program.
Review and approve new or updated client communications for accuracy, formatting, completeness, and readiness.
Coordinate with print vendors on work requests, proofs, revisions, deadlines, and follow-up.
Track communication status and updates in Jira and related trackers for stakeholder visibility.
Partner with Tech Implementation and cross-functional teams to support communications configured and triggered through Iterable workflows.
Resolve questions, inconsistencies, or missing information by working directly with stakeholders.
Maintain strong quality assurance practices to ensure accurate, polished, and launch-ready communications across print and digital channels.
Support other communications-related projects and operational needs as assigned.

Requirements

Associate’s degree or equivalent combination of education and experience preferred.
2+ years of experience in communications production, print communications, email production, template configuration, or a related operational role.
HTML experience required for email/template updates and setup.
Fluent in reading, writing, and speaking English and Spanish.
Comfort using spreadsheets, workflow tools, and general business software applications.
Strong proofreading and quality assurance skills.
Strong organizational skills and ability to manage multiple deadlines in a high-volume environment.
Ability to communicate clearly and follow through with cross-functional partners and vendors.
Experience with print vendors, proof review, or print production workflows preferred.
Familiarity with email communications configured within a broader platform such as Iterable preferred.
Healthcare experience is a plus.
Experience supporting regulated or operationally complex member communications preferred.

Skills

HTML
Proofreading
Quality assurance
Organizational skills
Communication skills
Spreadsheets
Workflow tools
General business software applications
English (fluent)
Spanish (fluent)

Experience Level

2+ years of experience

Education Level

Associate’s degree or equivalent combination of education and experience preferred

About the Company

Everlywell is a digital health company pioneering biomarker intelligence, combining AI-powered technology with human insight to deliver personalized, actionable health answers.
Transforms complex biomarker data into life-changing insights, seamlessly integrating advanced diagnostics, virtual care, and patient engagement.
Delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners over the past decade.
Recognized as the #1 at-home testing company in the U.S., breaking down barriers, closing care gaps, and unlocking a smarter, faster, and more personalized healthcare experience.