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About the Role

Lead overall operations, maintenance strategy, and performance of critical infrastructure across the site. This role ensures reliability, safety, compliance, and operational excellence in a 24/7 mission-critical data center environment, delivering high-availability outcomes across electrical, mechanical, and cooling systems.

Responsibilities

• Own the performance, availability, and reliability of all critical facility systems.
• Oversee preventive and corrective maintenance across electrical distribution systems, UPS, generators, ATS/STS, cooling infrastructure (CRAC/CRAH, chillers), and BMS / EPMS monitoring systems.
• Ensure rapid response to incidents, minimizing risk to uptime and customer impact.
• Act as the primary escalation point for critical events.
• Lead, develop, and manage a team of supervisors, engineers, and technicians.
• Drive a culture of safety, accountability, and operational excellence.
• Oversee hiring, onboarding, performance management, and workforce planning.
• Build bench strength through coaching, training, and succession planning.
• Define and execute maintenance strategy to optimize asset lifecycle and uptime.
• Leverage maintenance data, trends, and system health insights to improve reliability.
• Ensure adherence to maintenance standards and inspection quality across the team.
• Drive continuous improvement and standardization initiatives.
• Manage vendor relationships, contracts, and performance expectations.
• Oversee infrastructure upgrades, capacity expansions, and commissioning activities.
• Ensure execution aligns with approved MOPs, SOPs, and change management controls.
• Ensure full compliance with Equinix policies, EHS standards, and regulatory requirements.
• Maintain site-level documentation including asset records, maintenance logs, and operating procedures.
• Lead audits, safety programs, and risk mitigation strategies.
• Partner with Data Center leadership, customers, and cross-functional teams.
• Provide reporting on site performance, incidents, and operational KPIs.
• Support customer installations and ensure infrastructure readiness.

Requirements

• 8–12+ years of experience in critical facilities, data centers, or mission-critical infrastructure.
• Strong expertise in electrical and/or mechanical systems (UPS, generators, HVAC, power systems).
• Proven experience managing teams and leaders (supervisors/engineers).
• Experience leading operations in a 24/7, high-availability environment.
• Bachelor’s degree in Engineering or related field (Preferred).
• Relevant certifications (e.g., CDCP, electrical/HVAC licenses) (Preferred).
• Experience in large-scale data center or colocation environments (Preferred).
• Familiarity with NY/NJ regulatory, safety, and compliance standards (Preferred).

Skills

• Strategic thinking with strong operational execution.
• Crisis leadership and decision-making under pressure.
• Strong stakeholder and customer management.
• Vendor and financial oversight.
• Continuous improvement and process optimization mindset.

Location

• United States - NY9 New York City

Work Type

• Full-time
• 24/7 mission-critical environment with on-call responsibilities
• May require off-hours engagement during major incidents or maintenance events

Experience Level

• 8–12+ years of experience in critical facilities, data centers, or mission-critical infrastructure
• Proven experience managing teams and leaders (supervisors/engineers)

Education Level

• Bachelor’s degree in Engineering or related field (Preferred)
• Relevant certifications (e.g., CDCP, electrical/HVAC licenses) (Preferred)

Salary/Compensations

• 130,000 - 194,000 USD / Annual

Benefits

• Competitive, inclusive, sustainable, connected, and efficient benefits package.
• Employee Assistance Program.
• Health, life, disability, and voluntary insurance plans for employees and eligible family members.
• Retirement plan contributions from employee and Equinix.
• Accrued Paid Time Off (PTO) each pay period.
• Various paid holidays.

About the Company

• Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable innovations that enrich work, life, and the planet.
• A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
• Joining the operations team means maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for customers, communities, and society.
• Equinix fosters belonging, purpose, and a welcoming team environment where employees feel valued and empowered.

Equal Opportunity

• Equinix is committed to ensuring an open employment process for all individuals, including those with a disability.
• Qualified candidates needing assistance or accommodation should complete the provided form.
• Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
• All qualified applicants receive consideration for employment without unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
• Equinix uses artificial intelligence in its hiring process.
• Equinix participates in E-Verify, an Internet-based system that compares information from an employee's Form I-9 to confirm employment eligibility.