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About the Role
Generate exceptional client experiences for the Robert Elbogen State Farm Agency. This role involves resolving customer inquiries, coordinating with agency team members, and anticipating community needs. Ideal candidates are customer-focused, empathetic, and possess strong attention to detail and customer service skills. Internal growth opportunities are available for driven and sales-minded individuals.
Responsibilities
- Establish customer relationships and follow up with customers as needed
- Provide prompt, accurate, and friendly customer service
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Use exemplary communication to efficiently meet customer needs and promote business development
Requirements
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
Skills
- Customer service
- Attention to detail
- Communication
- Problem-solving
- Empathy
- Customer-focused
Salary/Compensations
- Hourly pay plus commission/bonus
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
- Training & development
- Growth potential/Opportunity for advancement within office
- Valuable career-building experience
About the Company
- Robert Elbogen State Farm Agency