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About the Role

Support the Visual Design Team as the operational lead for project coordination and delivery post-design phase. Ensure efficient, on-budget concept delivery by managing briefing, timelines, procurement, logistics, suppliers, and installations. Act as a key liaison between Visual Design, VM, business teams, and external partners. Align ways of working with global frameworks, maintain clear communication, manage budgets, and enforce strong project discipline. Streamline creative workflows using systems and tools, driving continuous improvement and high-quality creative output. Act as a gatekeeper for incoming requests, ensuring complete briefs and managed expectations.

Responsibilities

Collaborate and support the manufacture, delivery, installation, and derig of all trade and promotional activity across UK and TR, ensuring strong creative execution in line with Visual Design intent.
Procure and manage 3D design concepts and technical layouts from the Visual Design team through to installation, ensuring compliance with guidelines and specifications.
Manage supplier relationships, procurement processes, reporting, and accountability, ensuring effective delivery, clear communication, and value for money.
Oversee budgets, financial administration, and PO coding, maintaining accurate foresight and clear communication of working budgets to internal stakeholders.
Support sustainability and CSR initiatives by embedding environmentally responsible practices, managing material lifecycles, and ensuring recycling of redundant or end-of-life assets.
Proactively manage communications, keeping teams informed of timelines, risks, delays, and changes, while evolving tools, systems, and workflows to improve efficiency and campaign execution.
Support with project management of all graphic design projects within the Visual Design Team.
Work closely with internal departments to coordinate engaging and interactive design concepts for staff events such as product launches.
Work with the PR team to coordinate high-profile Open-Door PR events in Head Office and externally for influencers and magazine editors, including project management, installation, and derig.
Manage artworking, layouts, approvals, and communications across projects to support activity.
Coordinate emails, invitations, and internal collateral to support Wellness@CHANEL events.
Support all internal teams with coordination of locally designed initiatives.
Support internal teams with assistance for invitations and occasional events.
Get involved with Social Commitment at CHANEL to build networking opportunities and support across the business from a design and coordination perspective.
Support the field visual merchandisers and wider design team in day-to-day tasks.
Complete any other tasks deemed appropriate for the role.
Manage the lifecycle of all creative projects, overseeing localisation and adaptation of global initiatives and UK-led projects in alignment with Global AD objectives, from briefing through to delivery.
Act as the central point of contact for creative requests, sense-checking briefs, ensuring documentation accuracy, milestones, and progress reporting for timely, qualitative delivery.
Work alongside the 5Q2 display team with logistical tasks and storage requirements.

Requirements

Highly organised, collaborative, and detail-driven with strong interpersonal skills.
Clear interest in design or retail design, supported by relevant coordination or project experience.
Drive efficient ways of working by implementing, maintaining, and improving processes, ensuring consistency, quality, and adherence to workflows and deadlines.
Build strong, trusted relationships across the business to understand stakeholder needs, support collaboration, and embed learnings through structured wash-ups and continuous improvement.
Operate confidently in a fast-paced environment, demonstrating strong organisation, clear communication, and the ability to work both independently and as a proactive team player.
Genuine interest in Retail Design, VM Design, and Project Management, with a curious mindset, sustainability awareness, and relevant industry experience.
Confident using Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Microsoft Office.
Flexibility to work from a London-based office and remotely when required.

Skills

Adobe Creative Suite (InDesign, Illustrator, Photoshop)
Microsoft Office
SketchUp knowledge is beneficial
Project Management
Coordination

Location

London Headquarters, UK
London-based office
Remote

Work Type

Permanent
Full-Time
Hybrid

Experience Level

Relevant coordination or project experience
Relevant industry experience

Benefits

Private Medical Insurance covering pre-existing medical conditions and ability to add family members
Online GP App with 24/7 appointments available within 24 hours
Cycle Scheme participation for a tax-exempt bike and/or accessories
Pension
Life Assurance
Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines Platforms to support across Wellbeing
Arts & Culture Ticket Discounts across major London attractions
CHANEL Product Discounts
Employee Only Sales
Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
Wellbeing programmes
Learning and development opportunities
Parental leave for all parents globally

About the Company

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
Chanel is a world leader in creating, manufacturing, and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches.
Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in exceptional creation and client experience, nurturing human potential, and having a positive impact on people, the environment, and communities.
The House promotes arts, culture, and creativity, while investing significantly in research & development, sustainability, and innovation.
Chanel is dedicated to creating conditions for people to perform at their best, building on strengths, and enabling new opportunities.
It offers a unique working environment where people are given time to understand the brand, the business, and develop personal motivations.
The company fosters true collaboration and respect for all.

Equal Opportunity

At CHANEL we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe that the uniqueness of everyone increases the diversity, complementarity, and effectiveness of our team.
We strongly encourage your application, as we value the perspective and potential your experience could bring to CHANEL.
Diversity is essential to the success of the organisation and its people.