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About the Role

The role focuses on simplifying the creation and management of AI voice agents, evolving the platform from serving technical users to offering a more elegant, scalable, and intuitive experience. This position drives the design vision for expert-facing workflows, including AI agent setup, configuration tools, and workflow orchestration, guiding cross-functional teams to create coherent, usable, and technically feasible product experiences. This is a leadership opportunity to define how experts build next-generation conversational AI agents.

Responsibilities

Translate the design vision into product team execution, ensuring clarity and usability across expert-facing workflows.
Partner with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact.
Balance depth and usability, ensuring powerful configuration capabilities are approachable and efficient for expert users.
Lead UX strategy within the product area, ensuring research insights shape near-term decisions and long-term improvements.
Prototype and explore advanced interaction models for workflows, logic building, and AI orchestration.
Contribute hands-on design work while setting direction and raising the quality of output within the product team.

Requirements

8+ years of experience in product design with a proven track record in complex domains.
Two years of experience in a lead capacity.
Experience designing with AI tools as part of your workflow, including prototyping with generative design, exploring AI-assisted research, or testing adaptive experiences.
Ability to design for configuration-heavy, expert-facing tools, balancing flexibility with clarity and efficiency.
Strong systems thinking skills, with the ability to structure multi-layered flows with roles, states, and dynamic logic.
Experience collaborating with product managers and engineers to drive product outcomes and influence strategic priorities.
Mastery of interaction and visual design, with a portfolio demonstrating elegant handling of highly complex interfaces.
A research-driven mindset, grounded in user research, usability testing, and data-informed decision making.
Technical fluency, with the ability to collaborate confidently with engineers and product managers.
Strong communication and storytelling skills, with the ability to align and inspire cross-functional teams and leadership.
Demonstrated experience creating human-AI interaction models that balance usability, transparency, and trust (Nice to have).
Demonstrated experience designing tools and platforms that enable others to configure or manage AI systems, such as workflow builders, agent setup tools, or machine learning configuration interfaces (Nice to have).
Background or interest in conversational interfaces, automation tooling, or multimodal interaction design (Nice to have).
Familiarity with design systems in a scaling team (Nice to have).
Knowledge of voice technologies or telephony ecosystems (Nice to have).

Skills

Systems thinking
Interaction design
Visual design
Research-driven mindset
Technical fluency
Communication
Storytelling

Experience Level

8+ years of experience in product design
Two years in a lead capacity
Staff

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them.
Parloans are shaping the foundation of a new era in customer experience, where customer support involves meaningful exchanges.
Parloa has powered over one billion interactions between global enterprise brands and their customers, including Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI.
The company builds agentic AI that enterprises trust with complex questions, high volumes, and real stakes.
At Parloa, ownership means being accountable for outcomes, not just tasks.
Parloa hires individuals who think in solutions, communicate with clarity, and follow through, comfortable making decisions and taking responsibility.
The company maintains intensity with fast execution, direct feedback, and a strong expectation for meaningful contributions from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, Parloa aims to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for client and employee data, ensuring GDPR and ISO compliance, including ISO 27001.
Parloa is an E-Verify employer in the USA.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.