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About the Role

The role assists in running all “front of house” fitness studio operations, focusing on premium customer service and meeting sales expectations. The ideal candidate possesses strong customer service skills and basic sales experience. This position is responsible for achieving and exceeding key performance sales indicators, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.

Responsibilities

• Establish and maintain an effective referral program to bolster membership growth.
• Conduct telephone inquiries, follow-up calls, and customer care initiatives.
• Warmly greet members and guests to foster a positive, welcoming atmosphere.
• Adhere to the studio cleaning checklist diligently throughout shifts, ensuring a pristine environment.
• Process cash and credit card transactions accurately and responsibly.
• Generate new leads through member referrals, community outreach, and social media efforts.
• Convert leads into members through effective communication and timely outreach via cold calls and emails.

Requirements

• Previous sales experience, with strong sales skills.
• Experience working in a sales quota bearing structure highly preferred.
• Experience in retail or direct sales management/lead generation systems.

Skills

• Excellent customer service skills.
• Solid verbal communication skills.
• Solid written communication skills.
• MS Office basic programs (Word, Excel).
• Internet use.
• Basic computer program software use.

Education Level

• High school diploma or equivalent.

Benefits

• FREE Premier Orangetheory Fitness membership.
• 401k Retirement upon eligibility.
• Growth Opportunities.
• Bi-weekly commission incentives based on sales performance.
• Collaborative, positive company culture.

Equal Opportunity

• Austin Fitness Group is an equal opportunity employer.
• Austin Fitness Group is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, or any other characteristic protected by federal, state and/or local laws.
• We adhere to a strict policy of non-discrimination in all aspects of employment.
• This Equal Employment Opportunity Policy applies to all employees and applicants for employment.
• Austin Fitness Group is dedicated to upholding the principles of equal employment opportunity and fostering a workplace that promotes fairness, equity, and respect for all individuals.