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About the Role
Lead and optimize Medcan's Live Well Programs, overseeing nursing and non-nursing teams within the Client Care Centre. Ensure exceptional client care, operational efficiency, and compliance with regulatory standards.
Responsibilities
- Lead day-to-day operations and team performance
- Monitor workload and performance volumes to identify gaps and optimize operations
- Prioritize decisions based on client care needs and safety, ensuring workflows align with policies, procedures, and regulatory standards
- Collaborate with Talent Acquisition for recruitment, onboarding, and orientation of new staff
- Conduct performance reviews, coach team members, and manage performance issues in collaboration with Human Resources
- Foster a collaborative, high-performing team culture
- Handle client escalations and support staff in challenging situations
- Partner with clinical leaders and product teams to launch new programs
- Promote evidence-based practice and maintain nursing competency standards
- Address safety concerns promptly and escalate serious incidents
Requirements
- Degree in Healthcare and/or equivalent experience in the industry
- 2–5 years leadership/management in healthcare or relevant industry
- Masters in Health Administration or BScN considered an asset
Skills
- Strong communication skills
- Organizational skills
- Multi-tasking skills
- Interpersonal skills
- Proficiency in MS Office
- Experience with Accuro EMR (asset)
- Experience with SalesForce (asset)
- Ability to work independently
- Ability to work within a multidisciplinary team
Location
- Remote
- Toronto, Ontario, Canada
Work Type
- Full-time
- Monday - Friday, 8am - 4:30pm
Experience Level
- 2–5 years leadership/management
Education Level
- Degree in Healthcare
- Masters in Health Administration (asset)
- BScN (asset)
Salary/Compensations
- $73,699.00 - $101,335.00 CAD annually
About the Company
- Medcan is a global leader in proactive health and wellness services.
- Devoted to providing care grounded in the latest evidence-based practices, technologies, and treatments.
- Team includes physicians, clinicians, allied health, administrative, and corporate professionals passionate about supporting individuals, families, and employers to live well.
- Values excellence, drive, respect, and integrity.
- Head office located at 150 York Street in downtown Toronto, with additional locations across Ontario.
Equal Opportunity
- Medcan is dedicated to equity, diversity, and inclusion.
- Strives to ensure all stakeholders have a fair opportunity to participate in our community.
- Accommodation available upon request for contacted candidates.