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About the Role

The Dental Office Manager is a highly organized, detail-oriented professional with strong multitasking abilities, capable of prioritizing tasks efficiently and meeting deadlines. This role requires high integrity, confidentiality, and maturity, focusing on coaching, mentoring, and building strong teams. The manager will utilize high executive function skills, excel at following checklists and processes, leverage past experiences to enhance practice operations, and be comfortable with conflict resolution.

Responsibilities

Perform administrative responsibilities including employee training manuals, employee performance reviews, dental treatment plans, patient informed consent, insurance eligibility, and prior authorizations.
Coordinate staff activities to ensure maximum efficiency.
Audit staff to ensure team members complete assigned tasks and checklists.
Conduct new hire orientation and manage onboarding paperwork.
Meet with staff to review, document, or train on proper office protocols.
Address questions or concerns from disgruntled patients.
Perform morning huddle (team meeting) on time every morning before patients arrive.
Oversee adherence to office policies and procedures.
Develop and help implement accountability systems for staff and doctors.
Maximize office productivity by ensuring administrative staff schedules patients and answers phones.
Audit dental assistants to ensure office equipment is used and maintained according to OSHA guidelines.
Coordinate schedules, appointments, and bookings.
Monitor and maintain office supplies inventory.
Meet and greet patients and staff with hospitality to ensure a great experience.

Requirements

Minimum of 5 years of experience managing a dental office.
Familiarity with dental assisting and x-rays.
Experience with treatment plan coordination and sales.
Ability to manage large teams with checklists and audits.
Expert knowledge of dental PPO insurances and codes.
Excellent planning and organizational skills with strong attention to detail.
Ability to use organizational tools such as Google Calendar, Open Dental, Word, and Excel.
Ability to multitask and prioritize with a proactive attitude.
Critical time management skills to prioritize multiple projects and adjust workload.
Ability to delegate authority and responsibility, ensuring completion.
Ability to maintain a high level of confidentiality.
Ability to act and operate independently to accomplish objectives and work within a team.
Exceptional problem-solving, analysis, and assessment skills for sound business decisions.
Excellent communication and interpersonal skills to foster effective working relationships.
High level of professionalism.
Highest level of integrity.

Skills

Dental assisting
X-ray knowledge
Treatment plan coordination
Sales
Team management
Checklist management
Audit management
Dental PPO insurance knowledge
Dental codes knowledge
Planning
Organization
Attention to detail
Multitasking
Prioritization
Google Calendar
Open Dental
Microsoft Word
Microsoft Excel
Time management
Delegation
Confidentiality
Independent work
Teamwork
Problem-solving
Analysis
Assessment
Decision-making
Communication
Interpersonal skills
Professionalism
Integrity
Conflict resolution

Work Type

Flexible scheduling

Experience Level

5+ years managing a dental office

Salary/Compensations

Competitive salary
Competitive compensation

Benefits

Performance-based bonus
Company parties
Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Parental leave
Training and development
401(k)