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About the Role

This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional support and customer service during encounters with patients, families, visitors, and OhioHealth Physicians and associates.

Responsibilities

• Accurately identify patient in EMR system.
• Obtain and enter accurate patient demographic and financial information via phone, virtual, face-to-face, or bedside locations, ensuring confidentiality and exceptional customer service.
• Provide exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
• Perform registration functions in any Patient Access area.
• Utilize critical thinking to make decisions, resolve issues, or escalate concerns.
• Use various computer programs for information entry and retrieval.
• Verify insurance eligibility using online systems, payer websites, or phone calls.
• Secure and track insurance authorizations and process BXC patients.
• Transcribe ancillary orders.
• Schedule outpatients.
• Generate, print, and provide patient estimates using price estimator products.
• Collect patient out-of-pocket expenses and past balances to meet individual and departmental goals.
• Attempt to collect residual balances from previous visits.
• Answer questions regarding insurance residuals and self-pay accounts.
• Use knowledge of CPT codes to accurately select codes from clinical descriptions.
• Generate appropriate regulatory documents and obtain consent signatures.
• Identify and determine patient out-of-network acceptance.
• Review insurance information and discuss available financial aid with patients.
• Explain billing procedures, hospital policies, and provide relevant literature and documentation.
• Scan required documents for claim submission into patient's medical record.
• Escort or transport patients safely and efficiently to various destinations.
• Assist clinical staff with administrative duties as needed.
• Comply with policies and procedures specific to each access area.
• Assist with training new associates.
• Oversee reception desks and lobbies, including cleanliness and order.
• Register patients or obtain consents on Nursing Units.
• Use multi-line phone system to transfer callers to appropriate locations.
• Make reminder phone calls to patients.
• Process offsite registrations, offsite paper registrations, and pre-registered paper accounts.
• Maintain patient logs for statistical purposes.
• Review insurance information to determine need for referrals or financial counseling.
• Educate patients on MyChart, including activation.
• Manage visitor credentialing and provide wayfinding assistance (based on Care Site).

Requirements

• High School or GED
• Excellent communication skills
• Excellent organization skills
• Excellent customer service skills
• Basic computer skills
• 1-2 years experience in a medical office setting

Skills

• Communication
• Organization
• Customer service
• Basic computer skills
• Critical thinking
• CPT codes
• Multi-line phone system operation

Work Type

• Part-time
• Evening shift

Experience Level

• 1-2 years experience in a medical office setting

Education Level

• High School Diploma or GED

About the Company

• OhioHealth is a health system focused on wellness and sickness as a lifelong partnership, guiding individuals to uncover their power to be healthy.
• The company inspires hope, fosters learning, growth, and achievement in careers and communities.
• OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care.
• It is a unique organization with a model system of facilities encompassing a wide scope of expertise and care.
• OhioHealth provides professionals with tools and resources to accomplish its mission daily.
• OhioHealth is a Great Place to Work CertifiedTM organization, recognized for its high-trust, high-performance workplace culture.

Equal Opportunity

• OhioHealth is an equal opportunity employer, fully supporting and maintaining compliance with all state, federal, and local regulations.
• The company does not discriminate against associates or applicants based on race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other legally protected characteristics.
• Equal employment is extended to all persons in all aspects of the associate-employer relationship, including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.