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About the Role

This Service Delivery Manager role joins the Facilities Management team at a prestigious legal services site in London. Reporting to the Contract Manager, the role involves full ownership of service delivery in a high-profile, fast-paced environment, demanding high standards of professionalism, quality, and customer focus. This pivotal leadership position drives operational excellence, leads a skilled team, and ensures contract delivery. The company seeks a driven, experienced facilities management professional who thrives in complex, client-facing environments and excels at team leadership.

Responsibilities

Lead and develop a high-performing team of supervisors, engineers, and contract support staff, maintaining manning levels and standards to meet contractual obligations.
Take full accountability for delivering outstanding customer satisfaction while achieving budgeted revenue and margin targets, balancing cost-effectiveness with quality.
Own the mobilisation process from inception through to completion, ensuring seamless transitions and minimal disruption to the client environment.
Drive financial performance, including gross profit delivery, WIP management, and timely debt collection.
Champion Health & Safety compliance across all activities, ensuring statutory requirements and company SHEQ policies are upheld.
Utilise CAFM systems and technology to maximise productivity, reporting accuracy, and operational efficiency.
Conduct regular audits of both PPM and reactive works to maintain the highest quality standards.
Oversee specialist subcontractor performance to ensure value for money and contract compliance.

Requirements

Confident, commercially aware leader capable of inspiring a team and keeping a complex contract running smoothly.
Visible, solutions-focused, and passionate about service excellence within a prestigious professional services environment.
Gravitas to build strong client relationships and the technical knowledge to support them.
Proven experience delivering FM services within complex, high-profile, or professional services environments.
Proven experience managing and developing multi-disciplinary teams, including engineers, supervisors, and subcontractors.
Proven experience in financial management, including P&L accountability, WIP, and debt management.
Proven experience leading contract mobilisations and driving continuous improvement.
Proven experience working with CAFM systems and using data to drive performance and reporting.

Location

London

Work Type

Permanent
On-site

Education Level

Relevant technical, engineering, or FM qualification (desirable)

Salary/Compensations

Salary
Car Allowance
Flexible Benefits

Benefits

25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
Pension with a leading provider and up to 8% employer contribution
Personal Wellbeing and Volunteer Days
Private Medical Insurance
Life Assurance
Salary sacrifice car scheme (Hybrid/Electric Vehicle)
Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes

About the Company

One of the leading independent engineering and services businesses in the UK.
Founded in 1921, with a turnover of £500m and 3000 employees.
Proud of a history of developing great people through investment in training.
Works across a variety of sectors within the building and infrastructure industry.
Innovative, responsible, and forward-thinking approach allows for work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Values progression, offering a clearly defined development path, supported by regular reviews, training, and ongoing support.

Equal Opportunity

Committed to building a culture where everyone is included, treated fairly, and with respect.
This commitment starts with recruitment and how people are brought into the organisation.
Accommodations will be provided to participate in the application or interview process upon request.