Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
This role is a key ambassador for the Maison, directly shaping the client experience and fostering loyalty. By delivering exceptional service and developing the client portfolio, this position significantly contributes to achieving sales targets and upholding the Maison's esteemed reputation.
Responsibilities
- Ensure a unique and exceptional client experience
- Adapt to client needs and motivations
- Continuously improve and surprise clients
- Handle negotiations and objections effectively
- Transmit the Maison's passion and values
- Act as the primary client contact for After Sales
- Meet individual and boutique quantitative and qualitative targets
- Cultivate strong client relationships and loyalty
- Efficiently develop the client portfolio
- Execute targeted CRM actions
- Engage in client events and act as a Maison Ambassador
- Respect brand and boutique policies and procedures
- Support stock inventories
- Support boutique setup and breakdown at opening and closing
- Adhere to Visual Merchandising guidelines
- Assist with special projects when requested
- Undertake administrative and stock room tasks as required
Requirements
- Proven track record of successful achievement in luxury retail
- Sales-oriented and target-driven background
- Excellent customer service
- Strong communication, empathy, and interpersonal skills
- Result and action-oriented with an entrepreneurial mindset
- Fluent in English; additional languages beneficial
Skills
- Client experience management
- Client relationship management
- Sales negotiation
- Customer service
- Communication
- Interpersonal skills
- Empathy
- Entrepreneurial mindset
- CRM actions
- Visual Merchandising
- Stock inventory management
- Administrative tasks
- English fluency
Experience Level
- Proven track record in luxury retail
About the Company
- Cartier has a 170+ year history founded on audacity and passion.
- Embraces a bold, pioneering spirit that inspires teams across boutiques, workshops, and corporate offices.
- Comprises over 9000 colleagues of 105 nationalities, united by an independent spirit and commitment to excellence.
- Strives to enrich the Maison’s heritage by pushing creative boundaries.
- Values the uniqueness of its people and embraces diversity.
- Offers exciting opportunities for professional and personal growth in a supportive environment.
- Part of the Richemont Group, encouraging internal mobility and career development.
Equal Opportunity
- Proud to employ talents from diverse backgrounds, experiences, and identities.
- Believes that diversity and inclusion foster creativity, knowledge, and excellence.
- Works towards creating a workforce that represents the diversity of clients and communities.
- Respects and celebrates the diversity of people, their backgrounds, and experiences.
- Provides equal opportunity for all.