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About the Role

By joining Reliance as a Key Account Manager (Builder Markets), you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

Responsibilities

Learn and grow within a customer-focused team.
Exceed assigned growth targets and performance KPIs.
Execute Reliance’s 6-step sales process to build and sustain a sales pipeline for consistent above-target performance.
Develop, propose, and close winning account sales strategies for new Home Builder customer acquisition and increased share of wallet.
Serve as the primary contact for assigned Key Account customers, providing sales support.
Utilize CRM software to record sales pipeline and activity metrics for maximized performance.
Analyze the competitive landscape to improve account sales strategy.
Provide regular reporting on Home Builder sales pipeline progress for forecasting and large deal planning.
Collaborate cross-functionally to prepare winning account strategies aligned with organizational goals.
Work cross-functionally to facilitate efficient implementation of new agreements and opportunities within the Home Builder customer portfolio.
Participate in industry events and tradeshows to network, target prospects, and identify market trends.
Provide exceptional service to all new and existing customers.
Develop and maintain in-depth knowledge of Reliance’s Home Builder value proposition, products, and services.
Perform other duties as required.

Requirements

Dependable, ambitious, and growth-oriented mindset.
Minimum 5+ years of direct B2B selling sales experience.
2+ years of successful enterprise experience in Account Management and New Customer Acquisition.
Bachelor’s degree or college diploma in a related field.
Proven track record of exceeding sales quotas and metrics.
Results-driven, takes initiative and accountability to improve business outcomes.
Strong leadership skills with ability to influence without authority.
Superior communication and interpersonal skills.
Strategic critical thinker and problem-solver, demonstrating agility.
Ability to work effectively in a cross-functional business structure.
HVAC industry knowledge or experience (asset).
Valid driver's license.

Skills

B2B Sales
Account Management
New Customer Acquisition
Sales Performance
Sales Process Execution
CRM Software Proficiency
Competitive Analysis
Product Knowledge
Customer Service
Leadership
Influencing
Communication
Interpersonal Skills
Strategic Thinking
Critical Thinking
Problem Solving
Agility
Cross-functional Collaboration
Initiative
Accountability
HVAC Industry Knowledge

Location

Hybrid

Work Type

Hybrid

Experience Level

Minimum 5+ years of direct selling sales experience
2+ years of enterprise experience

Education Level

Bachelor’s degree or college diploma in a related field

Salary/Compensations

Competitive base pay plus performance-based earnings.

Benefits

Tools for the job
Training and development programs
Comprehensive benefits plan for employee and family
Career advancement paths
Perks for high-performing team members
Annual President’s Club trip to a tropical destination

About the Company

Reliance Home Comfort® (Reliance) is a leader in home services and energy-efficient solutions for over 60 years, committed to being the Destination of Choice.
Serves over 2 million customers as one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.
Headquartered in Toronto, with over 2,700 Team Members across 28 branches in Canada and two locations in the United States.
Certified as a Great Place to Work in 2024 and recognized as one of Canada's Most Admired Corporate Cultures for eight consecutive years.
Focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Equal Opportunity

Reliance Home Comfort is an equal opportunity employer.
Welcomes applications from candidates of all backgrounds, including minorities and those with disabilities.
Accommodations available on request for all aspects of the selection process.