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About the Role

Reconcile hotel cashier transactions, review and compile management reports, ensure accuracy of guest billings and city ledger transactions. Communicate concerns to management and perform guest service agent duties including check-in, check-out, switchboard operation, and reservations.

Responsibilities

• Perform guest services functions (check-in/out, reservations, wake-up calls).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily reports (Daily Operating Report, Discount Programs, Tax Reports) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions to meet deadlines.
• Ensure accuracy of all reported numbers, including statistics.
• Input and update financial information into the corporate communications network.
• Perform daily, weekly, monthly, and annual data processing system functions.
• Inform management of unusual operational or financial events or policy deviations.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent.
• One year of progressive experience in a hotel or related field.
• Guest Service Experience preferred.
• Computer knowledge/skills.
• Ability to work flexible and long hours, including late/overnight shifts.
• Ability to perform sedentary work, occasionally exerting up to 10 pounds of force.
• Maintain a warm, friendly, courteous, and service-oriented demeanor.
• Effective verbal and written communication with all levels of employees and guests.
• Effective listening, understanding, and clarifying concerns from employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations for safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Effective problem handling, including anticipating, preventing, identifying, and solving problems.
• Ability to understand and apply complex information and data from various sources.
• Willingness to cross-train in other accounting or hotel-related areas.
• Ability to maintain confidentiality of information.
• Demonstrate initiative, including anticipating guest or operational needs.
• Ability to work with and understand financial information, data, and basic arithmetic.

Skills

• Computer skills
• Financial data understanding
• Basic arithmetic
• Verbal communication
• Written communication
• Listening skills
• Multitasking
• Prioritization
• Problem-solving
• Initiative
• Guest service

Location

• Homewood Suites Rochester
• 2095 Hylan Dr.
• Rochester, NY
• 14623

Experience Level

• One year of progressive experience in a hotel or related field
• Guest Service Experience preferred

Education Level

• High School diploma or equivalent

Salary/Compensations

• Hourly

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management.
• Global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• 30-year track record as an innovator in the hospitality industry.
• Provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Develops a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• Utilizes industry-leading revenue management tools to identify and predict evolving market dynamics, drive outperformance, and maximize asset value.
• Trusted partner for top ownership groups and major hotel brands, with an executive team of seasoned hospitality leaders and corporate offices worldwide.